Alvin (Kai) Malonzo-Khoe
Redlands
Summary
Dynamic and results-oriented professional with a proven track record at Krak Boba, adept in customer service and problem-solving. Excelled in fast-paced environments, demonstrating exceptional multitasking and teamwork skills. Enhanced customer satisfaction and team effectiveness, embodying a friendly, positive attitude alongside proficient verbal communication abilities.
Overview
3
3
years of professional experience
Work History
Bobarista
Krak Boba
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Server
Honey Pig LLC
07.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Volunteer
Opportunity Village
11.2021 - 12.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Coordinated food drives for improved local food bank stock levels.
- Strengthened volunteer team effectiveness by providing training sessions.
Store Crew
Jollibee Foods
11.2022 - 09.2024
- Collaborated with fellow team members to maintain a well-organized and visually appealing store layout.
- Participated in weekly team meetings to discuss store performance, share feedback, and set goals for improvement.
- Assisted in maintaining a safe working environment by adhering to all safety guidelines and reporting any hazards immediately.
- Enhanced customer satisfaction by providing efficient and accurate service at the cash register.
- Exceeded daily sales targets through upselling techniques while maintaining genuine connections with customers.
- Promoted store loyalty program, effectively enrolling new members and informing them of benefits.
- Provided exceptional customer service by actively listening to customer needs and offering relevant solutions based on their preferences.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Volunteer
CNH Key Club
08.2021 - 05.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
Bachelors Of Science - Biology, Chemistry
University of Redlands
Redlands, CAHigh School Diploma, Emphasis In Film & Video - Film & Video
Las Vegas Academy
Las Vegas, NV05.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Multitasking
- Calm under pressure
- Organization and time management
- Verbal communication
Accomplishments
- Distinguished President & Leadership, 2024 (CNH Key Club)
- 100% On-Time Record (CNH Key Club)
Languages
Tagalog
Native or Bilingual
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Limited Working
Spanish
Professional Working
Timeline
Bobarista
Krak Boba
10.2024 - Current
Server
Honey Pig LLC
07.2024 - 10.2024
Store Crew
Jollibee Foods
11.2022 - 09.2024
Volunteer
Opportunity Village
11.2021 - 12.2024
Volunteer
CNH Key Club
08.2021 - 05.2024
Bachelors Of Science - Biology, Chemistry
University of Redlands
High School Diploma, Emphasis In Film & Video - Film & Video
Las Vegas Academy
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