Chin Kiu (Alvin) Cheung
New Westminster,British Columbia
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
7
7
years of professional experience
Work History
Truck Driver
Chaps Transportation Ltd
Coquitlam, BC
02.2024 - Current
- Maintained safe driving habits to protect property and general public on roadways.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Assistant Pastry Chef
Saint Germain Bakery
Richmond, BC
10.2022 - 09.2023
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Followed recipes to create cakes
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Examined final products for conformance with quality and design standards.
- Rotated and organized stock in refrigerator and freezer to minimize waste.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food products to ensure quality.
Pastry Chef
Gram Cafe & Pancakes
Burnaby, BC
03.2022 - 07.2022
- Combined ingredients by hand and with electric mixing equipment.
- Finished baked goods with glazes, icings and other toppings.
- Adapted measurements to meet quantity of bakery items being prepared.
- Streamlined kitchen processes to shorten wait times and serve additional guests.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food products to ensure quality.
- Inspected all bakery products and removed any found to possess defects.
Home Renovator
Ray Chan
Burnaby, BC
05.2021 - 02.2022
- Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance.
- Consulted customers to explain suggested repairs and gain approval before beginning work.
- Advised clients on decisions relating to materials and remodeling designs.
Restaurant Waiter
Copa Cafe
Coquitlam, BC
03.2018 - 03.2020
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
BBA - Human Resources Management
University of Regina
Regina, SK06.2017
Skills
- Microsoft Office
- Customer Service
- Verbal and Written Communication
- Attention to Detail
- Active Learning
- Critical Thinking
- Solid Problem Solver
- Time Management
- Sanitation Standards
- Kitchen Safety
- Cooking Machinery Operation
- Food Quality Evaluations
- Commercial driving
- Transportation safety
- Heavy lifting
- Route planning
- Trip planning
- Load security
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
Truck Driver
Chaps Transportation Ltd
02.2024 - Current
Assistant Pastry Chef
Saint Germain Bakery
10.2022 - 09.2023
Pastry Chef
Gram Cafe & Pancakes
03.2022 - 07.2022
Home Renovator
Ray Chan
05.2021 - 02.2022
Restaurant Waiter
Copa Cafe
03.2018 - 03.2020
BBA - Human Resources Management
University of Regina
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