Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alvina Hussain

Toronto,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Beauty Advisor

Sephora
04.2022 - 02.2023
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Helped customers feel relaxed and comfortable during personal consultations while analyzing their needs and suggesting related products.
  • Strategically planned, implemented and monitored Sephora's social media content and campaigns using complex editorial calendar.
  • Identified effective promotional methods and negotiated media through meticulous market research.

Covid-19 Vaccination Booking Agent

Arrow Workforce
03.2021 - 04.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Assisted hundred of clients with efficiently booking vaccination appointments.
  • Assisted clients with locating and signing up for COVID-19 tests based on personal information.
  • Followed prescribed safety protocols when supplying callers with advice, consistently directing individuals to appropriate medical facilities or resources.
  • Provided referrals to local clinics, urgent care centers and hospitals for patients based on query responses.

Market Research Agent

KGS Research
08.2020 - 03.2021
  • Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Assisted large volume of clients every day with positive attitude and focus on customer satisfaction.
  • Elicited comments from individuals surveyed and accurately recorded comments.
  • Explained survey objectives and procedures to interviewees.
  • Convinced unwilling individuals by using logical, persuasive rebuttals.
  • Reviewed collected data obtained from interviews for completeness and accuracy.

Sales Associate

Pier 1
02.2019 - 06.2020
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.

Secretary

Shan G. Renovations
06.2018 - 12.2018
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Handled daily scheduling tasks and provided administrative support.

Campaign Volunteer

Neethan Shan Offices Election Campaign
07.2016 - 08.2016
  • Organized events designed to connect candidate with voters.
  • Educated new volunteers and students about campaign platforms.
  • Ran phone banks taking calls from donors wishing to contribute to political causes.
  • Prepared materials and signage for distribution to local area.
  • Installed signs at residential and personal properties based on owner agreements.
  • Drummed up support for political candidates by canvassing door-to-door.

Education

Bachelor of Arts - Political Science

York University
Toronto, ON

High School Diploma -

Woburn Collegiate Institute
Toronto, ON
06.2020

Skills

  • Flexible & Adaptable
  • Self-motivated professional
  • Collaboration
  • Leadership Skills
  • Productivity
  • Time Management
  • Organizational Skills
  • Attention to Detail
  • Conflict management and resolution
  • Communication
  • Adaptability

Timeline

Beauty Advisor

Sephora
04.2022 - 02.2023

Covid-19 Vaccination Booking Agent

Arrow Workforce
03.2021 - 04.2022

Market Research Agent

KGS Research
08.2020 - 03.2021

Sales Associate

Pier 1
02.2019 - 06.2020

Secretary

Shan G. Renovations
06.2018 - 12.2018

Campaign Volunteer

Neethan Shan Offices Election Campaign
07.2016 - 08.2016

Bachelor of Arts - Political Science

York University

High School Diploma -

Woburn Collegiate Institute

Similar Profiles

CREATE PROFILE
Alvina Hussain