Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alvin Zheng

Vancouver,BC

Summary

Dynamic entrepreneur and skilled communicator with a proven track record in small business operations and customer relations. At Swiftedge Landscapes, I spearheaded initiatives that significantly enhanced client satisfaction and business growth. Expert in strategic planning and project management, I excel in building lasting relationships and driving sales.

Overview

4
4
years of professional experience

Work History

Owner

Swiftedge Landscapes
05.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, and financial reporting
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Landscape Worker

Swiftedge Landscape
05.2024 - Current
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.

Cashier

Ga Cheong Herbal Medicine Co Ltd
06.2021 - 09.2024
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Stocker

Ga Cheong Herbal Medicine Co Ltd
06.2021 - 09.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Education

No Degree -

Notre Dame Regional Secondary School
Vancouver, BC
01-2027

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management

Languages

English
Native or Bilingual
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Limited Working
French
Elementary

Timeline

Owner

Swiftedge Landscapes
05.2024 - Current

Landscape Worker

Swiftedge Landscape
05.2024 - Current

Cashier

Ga Cheong Herbal Medicine Co Ltd
06.2021 - 09.2024

Stocker

Ga Cheong Herbal Medicine Co Ltd
06.2021 - 09.2024

No Degree -

Notre Dame Regional Secondary School

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Alvin Zheng