Alvin Yambao

Winnipeg,MB

Overview

years of professional experience

Manitoba Liquor and Lotteries

Winnipeg, Manitoba

02.2023 - Current

Maintained accurate records of customer accounts transactions.
Managed cashiering operations during busy periods such as holidays or weekends.
Prepared reports regarding daily bank activity for management review.
Adhered to strict confidentiality standards when dealing with sensitive information.
Tracked and documented all cash movements within the casino environment.
Assisted in training new employees on proper cashier protocols and procedures.
Resolved customer complaints in a timely manner.

Manitoba Liquor and Lotteries

Winnipeg, Manitoba

10.2021 - Current

Educated customers on newly released games and existing game rules.
Handled customer complaints with professionalism, delivering timely solutions.
Verified customer ages to ensure compliance with legal gaming requirements.
Greeted customers, assisting with game selection and inquiries.
Maintained cleanliness by sanitizing gaming equipment after each use.
Interacted with guests to promote gameplay and clarify rules.
Addressed guest questions regarding gameplay and payouts, facilitating change services.
Provided exceptional service by promptly answering questions and explaining game rules.

Manitoba Liquor and Lotteries

Winnipeg, Manitoba

05.2000 - 04.2020

Performed regular inspections of equipment used in table games to ensure safety standards were met.
Responded quickly to any cheating attempts, taking appropriate action as necessary.
Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
Maintained positive relationships with players, providing exceptional customer service when needed.
Provided training for new dealers on game rules and regulations.
Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
Ensured compliance with all applicable gaming regulations and laws.

Manitoba Liquor and Lotteries

02.2023 - Current

Manitoba Liquor and Lotteries

10.2021 - Current

Manitoba Liquor and Lotteries

05.2000 - 04.2020