Summary
Overview
Work History
Education
Skills
Languages
Active in Community outreach and volunteer programs.
Timeline
Generic

Alvin Wahome

Vaughan,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

4
4
years of professional experience

Work History

Senior Manager

FedEx Ground
05.2023 - Current
  • Served as a champion for the organizations Safety Above All Culture and supported all related activities,
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results by managing employee relations issues, ensured training compliance was current and worked to reduce employee turnover.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment as well as recognizing and rewarding performance management and staff productivity.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones as well as achieving organizational KPIs.
  • Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs while developing relationships with them to effectively resolve issues and served as a liaison between contractors and vendors as needed.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Responsible for on time deliveries, productivity levels, safety standards and facility upkeep.
  • Ensured adherences to all aspects of the contract and held all Independent Contractors (IC) and Independent Service Providers (ISP) accountable to the operating agreement.
  • Effectively verified facility compliance with business controls and oversaw the development of action plans to address deficiencies found during business control self audits as well as assisting other facility audits within the District.
  • Led and participated in company marketing and sales efforts and attended market council meetings to work together towards overall corporate goals.
  • Assisted in the establishment of customer service standards for all accounts and communicated those standards to all personnel.
  • Applied Quality Driven Management principles to promote continuous improvement.
  • Promoted a safe work environment through overseeing safety committees, training and verifying all safety concerns are addressed.
  • Achieved operational excellence by streamlining processes and implementing best practices.

Linehaul Service Manager

FedEx:Ground
03.2022 - 05.2023
  • Optimized resource allocation by strategically assigning tasks based on individual strengths and workload capacity.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Developed strong relationships with clients, resulting in repeat business and positive referrals.
  • Promoted teamwork within the department, fostering an environment that encouraged collaboration, innovation, and problem-solving skills among employees.
  • Managed daily equipment maintenance schedules, reducing downtime due to mechanical issues or repairs.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Ensured compliance with federal regulations by maintaining accurate records and documentation for all Linehaul activities.
  • Maintained safe work environment and confirmed current compliance with governmental regulations.
  • Implemented cost control measures that reduced overhead expenses without compromising service quality or employee morale.
  • Maintained open lines of communication between drivers, dispatchers, customers, vendors – creating a seamless flow of information that enhanced overall efficiency.
  • Coordinated personnel training to ensure consistent understanding of company policies, procedures, and best practices.
  • Contributed ideas during regular team meetings that led to improved operational standards across the organization.
  • Collaborated with other departments to optimize overall company performance and achieve organizational goals.
  • Increased on-time delivery rates with effective management of dispatchers, contractors, and support staff.
  • Motivated workers to exceptional performance through implementation of new strategies and high employee engagement.
  • Analyzed operational data to identify areas for improvement, implementing targeted changes to enhance efficiency.
  • Implemented safety programs to reduce workplace accidents and promote a culture of safety within the team.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.

Area Engagement Manager

FedEx Ground
06.2021 - 02.2022
  • Oversaw the day-to-day and long-term operations of staff within a defined area(s) of a FedEx Ground (FXG) facility through planning, organizing, directing and controlling the day-to-day operations of various facility areas.
  • Responsible for ensuring training and engagement are executed effectively regarding safe and efficient package sortation operations through the management of Operations Managers, Operations Training Managers, Operations Engagement Managers and Operations Safety Specialists.
  • Fostered a safety-conscious culture by serving as an advocate for safety compliance and safety initiatives.
  • Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
  • Responsible for hiring, terminations, coaching, training,employee retention, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
  • Responsible for managing the training and engagement assignments of employees (primarily Operations Managers, Operations Safety Specialists and Operations Training Managers) to ensure understanding of operational processes.
  • Overall responsibility for new hire training and programming, including the Orange Armband Program. Coached Ops Managers and Operations Training Managers on engagement, communication, training delivery and style to ensure consistent training of new package handlers and other employees.
  • Ensured compliance with all FXG policies/procedures and applicable governmental regulations.
  • Oversaw the Operations Safety Specialists in the development of and responsible for administering company safety strategies and programs.

Operations Manager

FedEx Ground
10.2019 - 06.2021
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Devised processes to boost long-term business success and increase profit levels.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Increased profit by streamlining operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Championed safety protocols to maintain a secure working environment, reducing workplace injuries significantly.

Education

Bachelor of Arts - Global Business Management

Ryerson University
Toronto, ON
06.2021

Bachelor of Arts - Finance

Strathmore University
Nairobi, Kenya
04.2017

Skills

  • Strategic Planning
  • Calm Under Pressure
  • Team Development
  • Managing Operations and Efficiency
  • Corporate Communications
  • Logistics support services
  • Negotiation and Conflict Resolution
  • Cross-Functional Collaboration
  • Training and Development
  • Operations Management
  • Problem Resolution
  • Employee Coaching and Mentoring

Languages

English
Full Professional
Swahili
Native or Bilingual

Active in Community outreach and volunteer programs.

Aspiring philanthropist, have been actively engaged in various charity and volunteer programs in Kenya, Uganda - Watoto Foundation and The Daily Bread Foodbank in Toronto, ON.

Timeline

Senior Manager

FedEx Ground
05.2023 - Current

Linehaul Service Manager

FedEx:Ground
03.2022 - 05.2023

Area Engagement Manager

FedEx Ground
06.2021 - 02.2022

Operations Manager

FedEx Ground
10.2019 - 06.2021

Bachelor of Arts - Global Business Management

Ryerson University

Bachelor of Arts - Finance

Strathmore University

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Alvin Wahome