ALVIN SURALTA
San Jose
Summary
- Pursuing a career in the automotive industry. Have some hands-on experience with servicing own vehicle. Have the eagerness to learn more about Electric Vehicles in a rapidly growing industry. 4+ years of Customer Service experience, and the deliverance of the highest quality through passion. Familiarized with working in a team setting and collaborating with others through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Server
Seapot Hot Pot & Bar - XIAN LONG KAN INC
10.2020 - Current
- Understanding and use of POS system to place orders, manage bills and handle complimentary items
- Working as a team in a fast-paced environment and maintaining workforce efficiency
- Explained menu items and process of ordering to customers
- Resolved guest complaints to maintain complete customer satisfaction
- Strategic timing of check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Upselling of high-profit items such as mixed drinks to increase sales
Team Member
Jamba Juice - Vitaligent
02.2019 - 10.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA05.2023
High School Diploma -
Yerba Buena High School
San Jose, CA05.2019
Skills
- Communication
- Customer Service
- Teamwork
- Collaboration
- Efficiency
- Computer Skills (Word, Excel, PowerPoint)
Languages
English
Native or Bilingual
Timeline
Server
Seapot Hot Pot & Bar - XIAN LONG KAN INC
10.2020 - Current
Team Member
Jamba Juice - Vitaligent
02.2019 - 10.2020
High School Diploma -
Yerba Buena High School
Bachelor of Arts - Psychology
San Jose State University
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