A highly organized and detail-oriented professional with a diverse background in air traffic control, facility management, and technical roles in industrial maintenance. With foundational training in Visual Flight Rules (VFR) air traffic control and experience in high-stakes environments, I bring a unique perspective to managing operations and ensuring safety and efficiency. My background includes training in Gander Tower, where I developed skills in traffic coordination, safety protocols, and emergency procedures, all under strict regulatory compliance.
In addition to air traffic control, I have successfully managed operations in complex environments, including a medical facility and a real estate franchise, showcasing my ability to lead teams, manage budgets, and handle multiple operational aspects simultaneously. With a strong technical background as a Millwright/Welder, I have a hands-on understanding of equipment maintenance, safety compliance, and problem-solving in fast-paced environments.
Business Management: Owned and operated the PropertyGuys.com franchise, overseeing day-to-day operations and managing a team focused on providing innovative real estate solutions.
• Sales & Marketing: Developed and implemented sales and marketing strategies, leading to increased market share and revenue growth in the local real estate market.
• Customer Relations: Built and maintained strong relationships with clients, delivering exceptional service and helping homeowners navigate the sale of their properties.
• Brand Development: Promoted the PropertyGuys.com brand through local advertising, social media marketing, and community involvement, establishing a trusted presence in the region.
• Financial Oversight: Managed all financial aspects of the franchise, including budgeting, forecasting, and achieving profitability targets.
• Training & Leadership: Recruited, trained, and supervised staff to ensure high service standards, fostering a customer-centric culture.
• Property Listings & Sales: Assisted buyers and sellers with property transactions, from listing properties to closing deals, ensuring compliance with all legal and financial requirements.
• Market Analysis: Conducted comprehensive market research and analysis to provide clients with accurate pricing, trends, and recommendations.
• Client Consultations: Worked closely with clients to understand their needs and provide tailored real estate solutions, guiding them through every step of the buying and selling process.
• Contract Negotiation: Negotiated contracts to secure the best deals for clients while maintaining a fair and ethical approach.
• Marketing Strategies: Created targeted marketing campaigns, including online listings, social media posts, and open houses to maximize property exposure.
• Professional Networking: Established a wide network of industry contacts, including mortgage brokers, inspectors, and contractors, to provide clients with comprehensive real estate services.
• Equipment Maintenance & Repair: Performed routine maintenance, troubleshooting, and repairs on a variety of sawmill machinery, including conveyor systems, hydraulic presses, and saws, ensuring minimal downtime and maximizing production efficiency.
• Welding & Fabrication: Utilized welding and metal fabrication skills to repair and manufacture machine components, including structural frameworks, conveyor supports, and safety guards.
• Preventative Maintenance: Implemented preventative maintenance programs, inspecting and maintaining equipment to prevent breakdowns and increase operational reliability.
• Installation of Machinery: Installed and aligned new equipment and machinery, ensuring proper operation and compliance with safety standards and manufacturer specifications.
• Safety Compliance: Adhered to workplace safety regulations, ensuring all repairs and fabrications met safety and quality standards, reducing risk in a high-paced industrial environment.
• Team Collaboration: Worked closely with operators, engineers, and maintenance staff to diagnose and resolve mechanical issues quickly and efficiently, ensuring continuous plant operations.
• Inventory & Parts Management: Managed spare parts inventory, ordered necessary components, and maintained an organized workshop to support fast response times for repairs.
• Facility Management: Oversaw daily operations of the Gander medical building, ensuring the smooth and efficient functioning of all facilities, including medical offices and support services.
• Staff Supervision: Managed and coordinated administrative and maintenance staff, ensuring high standards of service delivery, cleanliness, and building maintenance.
• Financial Oversight: Controlled the building’s budget, managing expenses related to utilities, repairs, and general upkeep, while identifying opportunities for cost savings and operational efficiencies.
• Tenant Relations: Acted as the main point of contact for tenants, including doctors and healthcare professionals, addressing concerns, ensuring lease compliance, and managing tenant onboarding and lease renewals.
• Maintenance & Safety: Ensured the facility met all safety standards, scheduling regular inspections and maintenance to comply with health and safety regulations, fire codes, and accessibility requirements.
• Vendor & Contract Management: Negotiated and managed contracts with vendors for cleaning, security, waste management, and other services, ensuring quality and cost-effectiveness.
• Operational Strategy: Developed and implemented operational strategies to enhance the performance of the facility, including sustainability initiatives and space optimization.
• Crisis Management: Led crisis management efforts during emergencies, coordinating responses and ensuring minimal disruption to building operations and tenant services.
Completed a three year program specializing in fixed and rotary wing aircraft. Topics included the role of the Aircraft Maintenance Engineer as being responsible for the safety and airworthiness of aircraft and its passengers. The courses covered safety practices, ground handling, inspection techniques, power plants, structural repairs, electronic systems, navigation systems, autopilot, VHF communications, traffic collision avoidance systems (TCAS), instrumentation, and troubleshooting.
Graduated with a distinction standing, completing advanced math, physics, chemistry, biology, and various computer courses.