ALVIN LUMAMPAO
North York,ON
Summary
Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Network Solutions Lead – Infrastructure Service Delivery
Toronto-Dominion (TD) Securities
08.2023 - 02.2024
- Provided network solution for TD’s global trading environment
- Collaborated with IT senior managers providing input into TD Securities network architectural plans
- Participated in network vendor evaluation and selection for TD’s modernized low-latency data centers
- Collaborated with TD stakeholders, third-party vendors on the design and migration plan of the new low-latency data center
- Designed network solution for connectivity to exchanges and trading platforms such as Bloomberg, Reuters, Fidessa, etc
- Collaborated across departments representing TD Securities’ projects ensuring road blocks are identified and remediated in timely manner
- Gathered business requirements and translate them in to network solutions meeting projects timelines and cost constraints
- Worked with enterprise cyber security and IT audit teams ensuring the network was aligned with enterprise processes and standards
- Provided guidance and recommendations on overall network deployment ensuring service availability is met
- Optimized existing designs by demonstrating good judgment in selecting methods and techniques for obtaining solutions.
- Increased client satisfaction by developing customized, innovative solutions tailored to their specific needs.
- Streamlined project delivery for enhanced efficiency and timely completion through effective coordination with cross-functional teams.
- Oversaw the successful migration of legacy systems to modern platforms, minimizing downtime and ensuring a seamless transition for end-users.
- Mitigated risks associated with complex projects through diligent planning, monitoring, and proactive issue resolution.
- Analyzed current network infrastructure, assessing areas in need of improvement.
Senior IT Network Analyst – Infrastructure Service Delivery
Toronto-Dominion (TD) Securities
12.2018 - 08.2023
- Implemented network infrastructure build and changes for TD Securities eTrading data centers
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Assisted with the US sites network devices setup and build as part of infrastructure update project
- Coordinated with vendors for hardware maintenance and upgrades, while maintaining system reliability
- Performed network maintenance and system upgrades: service packs, patches and security configurations
- Monitored system resource utilization, trending, and capacity planning
- Liaised with vendors and other IT personnel for timely problem resolution and escalation
- Ensured standards, policies and procedures are in place, compliant to TD’s Business Recovery Plan (BRP)
- Reduced cost by soliciting, reviewing quotes for links from vendor, and present proposal to the management
- Planned and migrated 3rd party connection to new and updated network infrastructure
- Built Wireless RAP infrastructure in SG and UK facilitating traders’ work from home
- Implemented changes to move Market Data and Order Entry services to ICE
- Recipient of the “TD Legendary” award for demonstrating TD’s shared commitments
- Reduced downtime by proactively monitoring system health and addressing potential issues
Senior IT Network Analyst – Infrastructure Service Delivery
Toronto-Dominion (TD) Securities
08.2016 - 11.2018
- Configured and installed network devices and services
- Upgraded network software and hardware for optimized performance.
- Assisted in the delivery and maintenance of secure IT/technology facilities and technical infrastructure to support clients and applications as appropriate
- Coordinated and performed Annual Disaster Recovery testing for street-wide trading services
- Reviewed and assessed Network vulnerability reports
- Provided timely problem determination, notification, and resolution
- Installed and pre-configured new Wireless devices
- Worked with internal teams to install and setup TD Securities’ Asia Aruba Wireless Infrastructure
- Implemented and validated TD Tokyo and Hong Kong site Wireless Network setup
- Planned and coordinated circuit and traffic migration of different trading venues
- Performed the initial setup for the new ForeScout CounterAct security network device
- Setup and configured Palo Alto Firewalls for TD Securities remote locations
- Recipient of the TD “Principles in Practice” award for consistently demonstrated TD Shared Commitments
Senior Network Engineer – Network Operations
CHICAGO MERCANTILE EXCHANGE (CME) GROUP
12.2014 - 07.2016
- Monitored network activities to quickly detect and resolve operational and security issues
- Configured, tested and maintained LAN/WAN components and connections
- Improved system reliability through proactive monitoring of network performance metrics and capacity planning initiatives
- Documented problem situations and resolutions, policies, and procedures for resolving customer issues
- Managed and audited incoming network requests to ensure they all meet change management and security checks
- Interfaced directly with other technical groups and joins conference calls to resolve critical incidents
- Took customer issues ownership and drove them to completion ensuring high levels of customer satisfaction
- Utilized and maintained network management systems for fault detection and performance metrics
- Worked with technical teams on support functions like routine troubleshooting, vendor interaction and ticketing
- Maintained accurate network documentation for moves, adds, changes, and deletes
- Provided leadership, guidance, and training to network engineers related to implementation and maintenance of the network
- Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and business partners
- Performed Nexus switch and F5 Load Balancer code upgrade
- Configured Firewall rules to allow network access on internal or external resources
- Scripted and implemented site specific network configuration changes that is scheduled or break-fix cases
NETWORK CORE INFRASTRUCTURE SUPPORT - Network Engineer (Level2)
CITIBANK
11.2007 - 11.2014
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Facilitated in coordinating outage conference calls and performs business and management notification
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Supported multi-vendor routers and switches. Exposure to multiple network architectures and vendors.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Worked with telecommunications companies to identify, test, and resolved circuit issues
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Coordinates with clients and vendors for escalations
- Applied tier-isolation best practices to support multi-tier architectures.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
Education
Bachelor of Science - Computer Engineering
AMA Computer University
PhilippinesSkills
- Customer Support
- Project Leadership
- Troubleshooting product problems
- Project Coordination
- IT infrastructure proficiency
- Infrastructure development
Certification
- Cisco Certified Network Professional (CCNP)
- Designing Cisco Network Service Architectures (ARCH)
- Citrix Certified Administrator for Citrix NetScaler 9
Contact Numbers - Hp
+1 647 500 7356
Languages
English
Native or Bilingual
Additional Information
Cisco Certified Network Professional (CCNP)
Designing Cisco Network Service Architectures (ARCH)
Citrix Certified Administrator for Citrix NetScaler 9
Arista Network Administration
Aruba SDWAN Technologies (Implementation & management)
Technical skills
Firewalls: Netscreen, Checkpoint, Cisco PIX/ASA, Juniper, Palo Alto
VPN: Nortel Contivity, Cisco, Juniper Gateways
Cisco Routers: (ASR, 8300/8500, etc.)
Cisco Switches: (Nexus 9K, 9200/9300/9400/9500)
Other Routers and Switches: Juniper, Arista (7050/7150), etc
Network Tools: Netscout, Wireshark, InfoVista, HPNA, Vitalnet, Corvil
DHCP: METAIP, VitaQIP, INFOBLOX
Monitoring: SMARTS, CiscoWorks, Solarwinds, Netbrain, SevOne, ThousandEyes
Network and Architecture Protocols: TCP/IP, EIGRP, OSPF, RIP, BGP
WAN Technologies: MPLS, MAN, SDWAN
Other Tools/Devices: RADIUS, TACACS, Akamai, Riverbed Steelhead
F5 BIG IP (LTM, GTM) / Citrix Netscaler / 3DNS – Load Balancing
Multicast: PIM, MSDP, AnyCastRP
Timeline
Network Solutions Lead – Infrastructure Service Delivery
Toronto-Dominion (TD) Securities
08.2023 - 02.2024
Senior IT Network Analyst – Infrastructure Service Delivery
Toronto-Dominion (TD) Securities
12.2018 - 08.2023
Senior IT Network Analyst – Infrastructure Service Delivery
Toronto-Dominion (TD) Securities
08.2016 - 11.2018
Senior Network Engineer – Network Operations
CHICAGO MERCANTILE EXCHANGE (CME) GROUP
12.2014 - 07.2016
NETWORK CORE INFRASTRUCTURE SUPPORT - Network Engineer (Level2)
CITIBANK
11.2007 - 11.2014
Bachelor of Science - Computer Engineering
AMA Computer University
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