Alvin Farmer
Keremeos,BC
Summary
Experienced Customer Service Representative delivering exceptional customer support and training new staff. Strong background in complaint resolution, product knowledge, and order processing, committed to improving customer experiences and operational efficiency. Dedicated customer service representative with over 30 years of experience in customer relationship management, order processing, and effective complaint resolution.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Safety Kleen
Delta, British Columbia
07.1995 - Current
- Assisted customers with inquiries regarding products and services offered.
- Processed customer orders accurately and efficiently using internal systems.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained product knowledge to provide accurate information to clients.
- Collaborated with team members to improve service delivery processes.
- Trained new staff on customer service protocols and system usage.
- Monitored inventory levels to ensure adequate stock for customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Some College (No Degree) - Petroleum Engineering
Southern Alberta Institute of Techonology
Calgary, ABSome College (No Degree) - Criminology
UCFV
Abbotsford, BCSkills
- Customer relationship management
- Order processing
- Product knowledge
- Complaint resolution
- System training
- Service improvement
Certification
- Valid Class 3 License with Air Brakes Endorsement
- Transportation of Dangerous Goods
- Mortgage Broker Certificate
Timeline
Customer Service Representative
Safety Kleen
07.1995 - Current
Some College (No Degree) - Petroleum Engineering
Southern Alberta Institute of Techonology
Some College (No Degree) - Criminology
UCFV