Alvi Najiyat
Regina,Canada
Summary
Detail-oriented Business Information Systems graduate with hands-on experience in software development, IT support, and application troubleshooting. Skilled in Java, C#, HTML, and SQL with strong knowledge of SDLC and user-focused design. Proven ability to collaborate with cross-functional teams to test, implement, and support technology solutions in both corporate and government environments.
Overview
5
5
years of professional experience
Work History
Service Technician
Sasktel
Saskatoon, Canada
08.2024 - 12.2024
- Diagnosed and resolved complex internet-related service issues, ensuring prompt and effective customer support
- Documented, tracked, and managed support tickets, enhancing process efficiency and ensuring timely resolution of escalations and billing discrepancies
- Leveraged in-depth knowledge of SaskTel platforms (TRACS, Optius, Customer Centre, CRM) to troubleshoot service interruptions and optimize customer engagement
- Collaborated across teams to relay user feedback and support the enhancement of internal tools and service platforms
IT Client Services (Internship)
Correctional Service of Canada
Saskatoon, Canada
05.2023 - 11.2023
- Provided comprehensive troubleshooting support for users, resolving complex technical issues effectively
- Conducted software testing to validate system reliability and ensure high-quality performance
- Used ServiceNow for IT service management, streamlining ticket creation and updates
- Gained hands-on experience with hardware setups and software configuration, ensuring optimal system performance
- Developed clear and concise technical documentation to facilitate effective communication and support collaborative efforts
Sales Specialist
The Home Depot
Regina, Canada
03.2020 - 08.2024
- Utilized POS and internal order management systems (COM & SAP) to manage customer transactions, orders, and inventory in a fast-paced retail environment
- Led customer consultations to identify solutions and gather business requirements for custom orders, improving order fulfillment efficiency
- Coached newly hired specialists to utilize COM & SAP systems used to manage client records, orders and inventory
- Applied advanced problem-solving skills in dynamic scenarios, supporting cross-functional departments to resolve escalations
Education
Diploma - Business Information Systems
Saskatchewan Polytechnic
Moose Jaw06.2024
Bachelor of Science - Computer Science
University of Regina
Skills
- Languages & Tools: Java, C#, HTML, CSS, JavaScript, NET, Visual Studio, SQL, Access
- Platforms: Windows, Linux, MacOS
- Databases: Microsoft SQL Server, Access
- Tools & Environments: Visual Studio, Git, ServiceNow, Android Studio, Unity
- Software: SAP, COM, MS Office Suite (Excel, Word, Outlook, SharePoint)
- Systems: Familiarity with Outsystems, experience supporting enterprise applications
- Testing & Analysis: User Acceptance Testing (UAT), Debugging, Requirements Analysis, System Design
- Project Management & Collaboration: Agile Methodology, Technical Documentation, Team Leadership, Version Control (Git)
Relevant Projects
- MS Self-Management App: Led the development of an Android app as Project Manager, using Java and SQLite for Multiple Sclerosis support. Managed requirements, UAT, and UI/UX design with a focus on secure data and reusable code.
- Client Registration System: Built a Windows Forms application using C# and SQL Server to manage client data for employment. Implemented full CRUD functionality with input validation, database connectivity, and object-oriented components.
- Castle Clash Game Prototype: Worked on a Unity-based game prototype using C# scripting. Supported gameplay mechanics, UI development, and feature testing, while contributing to player progression analysis and improving overall user engagement.
Timeline
Service Technician
Sasktel
08.2024 - 12.2024
IT Client Services (Internship)
Correctional Service of Canada
05.2023 - 11.2023
Sales Specialist
The Home Depot
03.2020 - 08.2024
Diploma - Business Information Systems
Saskatchewan Polytechnic
Bachelor of Science - Computer Science
University of Regina
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