Summary
Overview
Work History
Education
Skills
Timeline
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Alveen Ahmed

Brantford

Summary

Dynamic professional with 9+ years of work experience and a strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity. Currently certified in Emergency First Aid, CPR & AED issued June 17th, 2024.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Ambulance Communications Officer

Ministry of Health
12.2023 - 07.2024
  • Provided exceptional customer service to callers in distress, offering reassurance while obtaining necessary information for emergency response teams.
  • Utilized advanced mapping software to accurately pinpoint caller locations, expediting ambulance response times.
  • Managed radio communications effectively, maintaining clear channels for essential transmissions between field units and dispatch center.
  • Coordinated with multiple agencies during large-scale emergencies, resulting in effective resource allocation and management.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Court and Client Representative

Ministry of Attorney General
05.2023 - 12.2023
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Conducted transcription for legal proceedings, public service events and corporate meetings.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Coordinated effectively with judges, attorneys, and law enforcement to gather and disseminate information.

Correctional Officer

Ministry of Solicitor General
10.2022 - 04.2023
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

Sales Associate

Rogers Communications
11.2021 - 06.2022
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Pre-Board Screening Officer

CATSA
05.2016 - 09.2021
  • Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
  • Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
  • Increased airport security by conducting thorough passenger and luggage screenings.
  • Assisted in deterring potential threats by performing regular and random security checks.
  • Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
  • Maintained compliance with CATSA regulations, ensuring adherence to strict security protocols.

Radio Attendant & Agent Dispatcher

ACAP/TGAS
08.2015 - 03.2016
  • Handled telecommunications equipment and documented in company logbooks of radios issued to employees while ensuring all units are functional and accounted for each shift,
  • Dispatched agents in collaboration with multiple airlines to coordinate passenger special assistance from all areas of the airport to boarding gate.
  • Communicated with inter-agency employees to document shift duties and performed administrative tasks such as processing sick calls, break relief, and scheduling.
  • General bookkeeping as per company protocol.

Education

Associate of Applied Science - General Arts And Applied Sciences

Humber College
Toronto, Canada
05.2001 -

Skills

Teamwork and collaboration

Customer service

Leadership

Time management

Problem-solving

Data entry

Multitasking

Security procedures

Incident response

Emergency CPR, First Aid & AED Certified

Timeline

Ambulance Communications Officer

Ministry of Health
12.2023 - 07.2024

Court and Client Representative

Ministry of Attorney General
05.2023 - 12.2023

Correctional Officer

Ministry of Solicitor General
10.2022 - 04.2023

Sales Associate

Rogers Communications
11.2021 - 06.2022

Pre-Board Screening Officer

CATSA
05.2016 - 09.2021

Radio Attendant & Agent Dispatcher

ACAP/TGAS
08.2015 - 03.2016

Associate of Applied Science - General Arts And Applied Sciences

Humber College
05.2001 -

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Alveen Ahmed