Summary
Overview
Work History
Skills
LANGUAGES
Timeline
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Alvaro Zaragoza

Alvaro Zaragoza

Winters,CA

Summary

Proven leader with a strong background in strategic planning and team development, adept at managing multi-million dollar budgets and enhancing client relationships.

Overview

8
8
years of professional experience

Work History

SR. REGIONAL PROPERTY MANAGER

Vaughn Management Group
01.2022 - Current
  • Oversee the management of a portfolio of properties, including residential, commercial, and mixed-use properties, within the assigned region.
  • Develop and implement property management strategies to optimize property performance, enhance tenant satisfaction, and maximize revenue generation.
  • Managed a 145-unit LIHTC community, ensuring full compliance with federal, state and local regulations.
  • Conducted annual re-certifications and income verifications for tax credit residents.
  • Experienced in HUD, Section 8, Shelter Care Plus, BMR and Tax Credit reporting requirements.
  • Conduct regular property inspections to ensure compliance with safety regulations, property maintenance standards, and lease agreements.
  • Build and maintain strong relationships with tenants, addressing their concerns, and providing excellent customer service.
  • Oversee the leasing process, including advertising vacancies, screening prospective tenants, negotiating lease agreements, and coordinating move-ins and move-outs.
  • Collaborate with marketing teams to develop effective strategies to attract and retain tenants, improve occupancy rates, and minimize vacancy periods.
  • Develop annual operating budgets for properties within the region, including revenue projections and expense forecasts.
  • Monitor and analyze financial performance, implement cost control measures, and identify opportunities to increase revenue and reduce expenses.
  • Review monthly financial reports, ensuring accuracy and adherence to monthly, quarterly and yearly budgetary guidelines.
  • Provide guidance and support to property managers, leasing agents, and maintenance personnel, promoting a positive work environment and ensuring high performance.
  • Conduct performance evaluations, set goals, and identify opportunities for professional development.
  • Stay up-to-date with local, state, and federal regulations pertaining to property management, fair housing, safety, and environmental standards.

SR. MULTI SITE-COMMUNITY MANAGER

Landmark Properties
05.2021 - 01.2022
  • In conjunction with the Leasing and Marketing Manager, prepare marketing plans and develop new strategies and programs designed to meet occupancy goals.
  • Prepare weekly status reports as well as recommendations for changes to pricing or leasing specials.
  • Managed a 68-unit LIHTC community, ensuring full compliance with federal, state and local regulations.
  • Conducted annual re-certifications and income verifications for tax credit residents.
  • Experienced in HUD, Section 8, Shelter Care Plus, BMR and Tax Credit reporting requirements.
  • Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.
  • Ensure timely follow up activities take place for all prospective residents.
  • Review and counseling all resident Housing Contract.
  • Ensure confidentiality of client, resident, and company information.
  • Assist in corporate projects as requested.
  • Lead the development of the annual budget and business plan for the property.
  • Oversee account receivable process and property delinquency, intervening as needed to minimize delinquency.
  • Prepare monthly variance reports and month end reporting package in a timely manner.
  • Manage staff including hiring, providing ongoing training, mentoring, and employee development.
  • Report on bi-weekly payroll, timesheet submission, and employee records.
  • Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities.

COMMUNITY MANAGER

Campus Advantage, The Spoke
02.2020 - 05.2021
  • Ensure that my team is well trained and supported in executing the functions of their job, understand the policies and procedures and are knowledgeable in the goals of the property.
  • Provide daily, weekly and monthly updates to ownership group.
  • Inspect the property on a weekly basis with Maintenance Supervisor to insure the property is in wonderful shape and suggest capital improvement where needed.
  • Develop and manage the annual budget, management plan, and marketing plan.
  • Analyze and produce monthly financials including variances from budget as well as cash management strategies.
  • Demonstrate a positive, can-do attitude with a relentless drive to get the job done despite any obstacles.
  • Oversee residence life programming ensuring it meets the needs of the community and results in resident satisfaction.
  • Manage rent collections and reconciliation as well as ensure accounts payable are processed timely.
  • Ensuring quarterly health and safety walks are conducted and that the preventative maintenance plan is followed.
  • Responsible for successful execution of property's annual turn as well as working in conjunction with corporate team and client on execution of any planned capital projects.
  • In charge of building and developing the Leasing Manager, Leasing Professional, Property Accountant, Community Assistants, Maintenance Supervisor, Maintenance tech and Porter.
  • Work with Word, Excel, Onesite, On-Site, Teams and Entrata on the daily basis to assist my team and our residents.

Assistant Community Manager

Greystar
10.2017 - 02.2020
  • Review delinquent report regularly and reach out to delinquent residents to ensure delinquency stayed under 1%.
  • Manage financial activity for rent collection, rent increase, late payments and check returns.
  • Oversee tenant move-in, move out and evictions.
  • Assist residents with billing questions in person, over the phone or email.
  • Process Pre-close Accounting Month End to ensure accuracy in resident profiles.
  • Review all property management financial reports to find discrepancies.
  • Work with collections and provide them with descriptions, pictures, invoices and any resident notes.
  • In charge of leading the financial aspect of turn and processing Final account Statements.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Skills

  • Strategic Planning
  • Team Leadership
  • Third Party Investment Reporting
  • Property inspections
  • Marketing
  • Leasing management
  • Market Analysis
  • Project Management
  • Customer Relationship Management
  • LIHTC Reporting
  • Negotiation Skills
  • Performance Measurement
  • Staff development
  • Community development
  • Facilities management

LANGUAGES

English
Spanish

Timeline

SR. REGIONAL PROPERTY MANAGER

Vaughn Management Group
01.2022 - Current

SR. MULTI SITE-COMMUNITY MANAGER

Landmark Properties
05.2021 - 01.2022

COMMUNITY MANAGER

Campus Advantage, The Spoke
02.2020 - 05.2021

Assistant Community Manager

Greystar
10.2017 - 02.2020

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Alvaro Zaragoza