Alvaro Valencia
North Hills
Summary
Dynamic consulting professional and Master BMW technician with a proven track record of delivering impactful business solutions that drive success. Expertise in strategic planning, data analysis, and process improvement, complemented by a strong ability to foster team collaboration and adapt to evolving project needs. Recognized for exceptional client relations and problem-solving skills, consistently achieving measurable results that enhance organizational performance. Committed to leveraging analytical insights and innovative strategies to meet and exceed client expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Consultant for Startup Ventures under NDA
Self-Employed
01.2021 - 01.2024
- Collaborated with product teams to refine user interfaces for Decentralized Finance applications, enhancing user experience based on customer feedback; modifications were adopted by over 1,000 users, leading to augmented satisfaction scores
- Collaborated in testing Zeus Network, analyzing user interactions to identify friction points, which led to feature enhancements now utilized by over 96k users, improving overall platform efficiency
- Facilitated discussions within 10 focus groups to gather insights on product viability; synthesized findings that informed three major product enhancements, leading to positive feedback from over 250 users in subsequent surveys
- Executed non-disclosure agreements (NDAs) to uphold strict confidentiality standards, thereby ensuring professional discretion and safeguarding sensitive information
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Certified Master Technician
Center BMW
01.2010 - 01.2020
- Facilitated the development of 5 entry-level apprentices by facilitating their onboarding and fostering effective and efficient work practices.
- Generated and documented detailed estimates for vehicle repairs within one hour of diagnosis, ensuring accurate cost assessments and timely communication with clients.
- Directed a team of 8 in daily operations during the shop manager's absence, implementing new workflow processes that improved task completion rates by 25%, ensuring seamless service continuity and customer satisfaction.
- Achieved consistently high ratings from customers for quality workmanship and timely completion of repair jobs.
- Maintained a high level of quality in repair jobs, ensuring adherence to industry standards and safety protocols.
Education
Bachelor of Science - Manufacturing and Design Engineering
National University
La Jolla, CA01.2019
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Analytical thinking
- Time management
- Quality assurance
- Data analytics
- Safety regulations
Certification
- Certified Master Technician, Center BMW - 2010-2020
- MACS AC 609 certification, EPA section 609 for mobile air conditioning
- Lean Six Sigma White Belt, Lean Six Sigma Institute - 2025
Languages
Spanish
Native or Bilingual
Timeline
Consultant for Startup Ventures under NDA
Self-Employed
01.2021 - 01.2024
Certified Master Technician
Center BMW
01.2010 - 01.2020
Bachelor of Science - Manufacturing and Design Engineering
National University
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