Alvaro Gutierrez
San Jose
Summary
Dynamic Store Manager with over 9 years of experience in retail operations. Expertise in problem-solving, multitasking, and fostering team cohesion. Committed to delivering exceptional customer service and achieving sales targets through effective training and mentoring.
Overview
10
10
years of professional experience
Work History
Store Manager
Hot Topic Inc.
03.2017 - Current
- Led daily store operations to maximize efficiency and enhance customer experience.
- Analyzed sales trends to inform merchandising strategies and drive revenue growth.
- Oversaw visual merchandising standards to align with brand identity and attract customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed training programs for new staff, enhancing product knowledge and customer service skills.
- Fostered a positive work environment, promoting teamwork and motivating staff to exceed performance goals.
- Managed scheduling and payroll processes, ensuring compliance with labor regulations and budget constraints.
Cook Shift Leader
Panera Bread
02.2016 - 10.2017
- Led kitchen team in preparing high-quality food items according to Panera Bread standards.
- Ensured compliance with food safety regulations and maintained cleanliness of workstations.
- Trained new staff on cooking techniques, equipment operation, and safety protocols.
- Streamlined kitchen processes, enhancing efficiency during peak service hours.
- Coordinated inventory management, minimizing waste and optimizing ingredient usage.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
Stock Associate
Lowes Hardware
02.2016 - 07.2017
- Organized inventory in stockroom to ensure accurate product availability.
- Assisted with unloading deliveries, maintaining efficient workflow during peak hours.
- Collaborated with team to restock shelves, enhancing customer shopping experience.
- Monitored stock levels and reported discrepancies to management for timely resolution.
Education
GED -
Rosemont High School
Sacramento07.2012
Skills
- Customer service management
- Training and mentoring
- Team leadership and coaching
- Friendly and positive
- Multitasking and organization
- Problem-solving
- Employee scheduling
- Work Planning and Prioritization
Timeline
Store Manager
Hot Topic Inc.
03.2017 - Current
Cook Shift Leader
Panera Bread
02.2016 - 10.2017
Stock Associate
Lowes Hardware
02.2016 - 07.2017
GED -
Rosemont High School