Alva Weese
Visalia
Summary
Resourceful professional recognized for effective communication and problem-solving skills in service management. Successfully implemented safety protocols and optimized workflows, resulting in enhanced customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Service Manager
KINGS RIVER TRACTOR
12.2014 - Current
- Oversaw service operations to deliver timely and efficient customer support.
- Implemented safety protocols to ensure secure interactions for staff and customers.
- Coordinated interdepartmental communication to improve service quality.
- Trained and mentored staff on equipment maintenance best practices to ensure operational reliability.
- Evaluated technician performance to identify training needs and improvement areas.
- Resolved customer complaints swiftly, contributing to sustained satisfaction levels.
- Optimized shop workflow by managing repair schedules effectively.
PROCESSING SANITATION
Leprino Foods
Lemoore
08.2008 - 02.2014
- Operated sanitation equipment to maintain cleanliness and uphold hygiene standards in designated areas.
- Conducted routine inspections to ensure compliance with health and safety standards, contributing to a safer work environment.
- Collaborated with team members to improve sanitation procedures, leading to more efficient operational practices.
- Trained new staff on sanitation protocols and safety measures effectively.
- Reported maintenance needs and equipment malfunctions to supervisor in a timely manner.
Education
High School Diploma -
Golden West High School
Visalia, CA06-1987
Skills
- Service operations oversight
- Operational efficiency
- Data management
- Process implementation
- Service documentation
- Maintenance and repair
- Mechanical diagnostics
- Schedule management
- Task delegation
- Employee supervision
- New employee hiring
- Staff management
- Continuous improvement
- Safety compliance
- Workplace safety
- Conflict resolution
- Problem solving
- Adaptability to change
- Verbal and written communication
- Effective communication
- Positive attitude
- Equipment maintenance
Timeline
Service Manager
KINGS RIVER TRACTOR
12.2014 - Current
PROCESSING SANITATION
Leprino Foods
08.2008 - 02.2014
High School Diploma -
Golden West High School