ALVA RAHMAN
Toronto
Summary
Dynamic Security guard with proven expertise at Magnum Protective Services in access control and emergency response. Recognized for enhancing safety protocols and reducing theft incidents through vigilant monitoring and conflict resolution. Committed to delivering superior customer service while ensuring a secure environment for all visitors.
Overview
13
13
years of professional experience
Work History
Security Guard
Magnum Protective Services
02.2014 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Volunteer Coordinator
Harmony Hall
05.2015 - 12.2019
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Restaurant Food Server
Ouzeri
04.2012 - 01.2018
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
Sous Chef
Ouzeri
05.2016 - 05.2018
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Education
One Year Certificate Program - Medical Health Information Management
George Brown College
Toronto, ON01-2018
Ontario Secondary School Diploma (OSSD) -
City Adult Learning Centre (CALC)
Toronto, ON05-2013
BBA - Management
People University of Bangladesh
Dhaka, Bangladesh 01-2005
Skills
- Access control
- Incident reporting
- General security
- CCTV surveillance
- Emergency response
- Superior customer service
- Security screenings
- Conflict de-escalation
- Visitor tracking
- Conflict resolution techniques
- Metal detector operation
- Theft prevention training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Languages
Hindi
Limited Working
Urdu
Limited Working
Punjabi
Elementary
Interests
- Crafting and DIY Projects
- Dancing
- Enjoy hobbies that combine physical activity with outdoor exploration
- Backpacking and Hiking
- Auto Repair/Restoration
Timeline
Sous Chef
Ouzeri
05.2016 - 05.2018
Volunteer Coordinator
Harmony Hall
05.2015 - 12.2019
Security Guard
Magnum Protective Services
02.2014 - Current
Restaurant Food Server
Ouzeri
04.2012 - 01.2018
One Year Certificate Program - Medical Health Information Management
George Brown College
Ontario Secondary School Diploma (OSSD) -
City Adult Learning Centre (CALC)
BBA - Management
People University of Bangladesh
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