Aluong Agok
Saskatoon,SK
Summary
Experienced professional with a strong background in technology-related roles. Proficient in system administration and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Housekeeper
Federated Co-op
Saskatoon, Saskatchewan
06.2024 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Emptied trash receptacles throughout the property.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Customer Service Representative
Canada Revenue Agency
01.2022 - 05.2024
- Provided exceptional customer service by promptly addressing inquiries and resolving issues
- Handled a high volume of customer calls and emails, maintaining a courteous and professional demeanor at all times
- Assisted customers in navigating company products and services, ensuring satisfaction and repeat business
- Collaborated with cross-functional teams to expedite resolutions for escalated customer concerns.
Accounting Assistant
York University WUSC Local Committee
06.2021 - 06.2023
- Processed accounts payable and accounts receivable transactions accurately and efficiently.
- Reconciled bank statements and maintained accurate records for invoice discrepancies, resulting in prompt payments
- Prepared financial reports and assisted in month-end closing procedures.
- Utilized accounting software to maintain records and track financial transactions.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
- Assisted in the preparation of monthly financial statements and reports.
Education
Bachelor of Science in Biology -
York University
Toronto, ON06-2023
Accounting Certificate -
Saskatchewan Polytechnic
Saskatoon, SKSkills
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail and ability to multitask effectively
- Data Analysis
- Account Reconciliation
- General Ledger Entries
- Tax Preparation
- Data Entry
- Journal Entries
- Customer service-focused
Timeline
Housekeeper
Federated Co-op
06.2024 - Current
Customer Service Representative
Canada Revenue Agency
01.2022 - 05.2024
Accounting Assistant
York University WUSC Local Committee
06.2021 - 06.2023
Bachelor of Science in Biology -
York University
Accounting Certificate -
Saskatchewan Polytechnic
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