Alunga Lamirande Kabuasa

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Reduced response time for customer inquiries by streamlining communication processes.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Email Communication Between Head Office and Store
• Open/Close Store
• Ensuring Stores Tidiness
• Ensuring Customer Satisfaction
• Shipping/Receiving
• Cash handling
• Inventory Management

My duties as Supervisor included:

• Open/Close Store
• Cash Handling
• Inventory Management
• Stock Coordination
• Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
• Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
• Contributed to a positive work environment through effective communication and teamwork with colleagues.
• Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.

• Answered customer questions about hours, seating, and menu information.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Assisted managers with quickly resolving service- and food-related issues.

• Reception work

• Translate French/English to parents/staff

• Attended workshop on regulation and course of action
• Organized and maintained cleanliness of the center
• Organize and lead daily activities

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Planned fun outings and educational activities to keep children entertained.