Alun Hodgson

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
• Ensured compliance with all regulatory requirements, avoiding penalties and fines.
• Diversified product offerings to meet changing customer needs and tap into new markets.
• Fostered positive work environment, leading to decrease in employee turnover.
• Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
• Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
• Conducted performance evaluations and provided constructive feedback to employees.
• Fostered innovation by encouraging team feedback and implementing new ideas for product improvement.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing training programs.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Moved from from a computer technician position to a career in sales.

My initial role was selling hardware solutions to corporate but soon found the human side of computing in sales of soft skills. My best achievement was a national sales position with PBSC, an IBM owned company offering Canadian wide training to national corporations.

• Worked onsite on systems installed in paper mills across Canada.
• Linked computers to network and peripheral equipment.
• Performed troubleshooting to correct computer hardware malfunctions.
• Repaired, tested and installed all computer system components.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
• Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.