Althea Zerrudo
Toronto,ON
Summary
Dynamic and highly motivated employee with a desire to take on new challenges. Proven expertise in team leadership, customer service, and conflict resolution. Known for optimizing service flow and enhancing guest experiences through effective staff management, operational improvements, and interpersonal relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FOH Manager
Bar Wellington
Toronto, Ontario
01.2025 - Current
- Managed daily front-of-house operations ensuring smooth service flow.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Collaborated with kitchen staff to ensure timely meal delivery and service quality.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
FOH Supervisor/Server/Bartender/Barista
Snakes and Lattes
Toronto, ON
12.2021 - 12.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons while maintaining full knowledge of all menu items. contents.
- Prepared mixed drinks and cocktails; poured wine, beer, and nonalcoholic beverages.
- Prepared coffee and espresso drinks; able to use an espresso machine.
- Maintained bar stock, replenishing as necessary, and changed kegs.
- Made impactful and engaging connections with guests to create loyalty.
- Supervised daily operations, and ensured compliance with safety regulations.
- Trained new employees on procedures and best practices for efficiency.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Key Holder
La Vie en Rose
Toronto, ON
11.2017 - 12.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Supervised bank deposits and security procedures to support store opening and closing.
- Consistently achieved weekly and monthly sales goals as expected and drafted by the management team.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Event Server
Villa Charities
Toronto, ON
09.2018 - 02.2020
- Set up and tore down all catering services in banquet halls and at customer locations.
- Frequently assisted colleagues during rush periods to promote teamwork while providing exceptional service and guest dining experience.
- Answered customer inquiries about menu selections and gave recommendations when requested.
- Worked multi-course dinners with pre-plated foods.
- Placed food servings on plates or trays according to orders or instructions.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Served food to over 50-250 customers per shift.
Education
Management Studies - Business Management
Humber College
true05.2023
High School Diploma -
Loretto Abbey
Toronto, ON06.2018
Skills
- Team leadership
- Strong intrapersonal skills
- Tableside manners
- Multitasking
- Transactions and Cash Handling
- Menu Memorization
- Service prioritization
- Point of Sale (POS) System Operations
- Customer service and rapport
- Conflict and Complaint Resolution
- High Energy and Stamina
Certification
- Smart Serve
References
Available upon request.
Timeline
FOH Manager
Bar Wellington
01.2025 - Current
FOH Supervisor/Server/Bartender/Barista
Snakes and Lattes
12.2021 - 12.2024
Event Server
Villa Charities
09.2018 - 02.2020
Key Holder
La Vie en Rose
11.2017 - 12.2021
Management Studies - Business Management
Humber College
High School Diploma -
Loretto Abbey