Althea Hinds
Toronto,ON
Summary
Detail-oriented administrative professional with extensive experience in medical environments. Proven ability to streamline scheduling, manage patient records, and enhance communication among healthcare teams. Committed to maintaining high standards of patient care and operational efficiency.
Overview
19
19
years of professional experience
Work History
Ophthalmic Assistant
PearleVision
09.2020 - Current
- Conducted visual field tests to detect abnormalities in peripheral vision.
- Scheduled appointments while managing patient records effectively.
- Coordinated with co-workers on patient care plans and follow-up instructions to enhance team collaboration.
- Responded to patient inquiries, offering empathetic support and accurate information.
- Facilitated patient referrals to healthcare professionals, improving access to necessary specialist care.
- Prepared examination rooms and ensured equipment sanitation and readiness for efficient patient flow.
- Processed insurance claims and verified patient eligibility for services.
- Triaged clinical issues to help professionals focus on appointments and maximize time.
Administrative Assistant
Create Fertility Centre
Toronto, ON
09.2018 - 08.2020
- Register and maintain patient information in Visual Practice & EIVF EMR system.
- Coordinated pre-booking of essential tests, ensuring timely patient treatment.
- Screen patients (COVID-19 protocols)
- Managed correspondence with insurance companies and medical professionals to streamline communication.
- Resolved patient billing and payment issues, enhancing patient satisfaction and financial accuracy.
- Managed specimen samples by handling, storing, and transporting them according to lab protocols.
- Prepare pre-admission packages and consents for surgery.
Administrative Assistant/Medical Secretary
Department of Ophthalmology (Mount Sinai Hospital)
Toronto, ON
05.2007 - 08.2018
- Addressed physical, emotional, and developmental needs of patients to enhance their overall care experience.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Managed OHIP billing to ensure accurate reimbursement.
- Register and maintain patient information in CIS & Cerner.
- Submitted electronic/paper claims documentation for timely filing.
- Provided pre-and post-operative care instructions.
- Supported duties or diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Monitored expiration of medical supplies and medications.
- Responded to correspondence from insurance companies and lawyers.
- Resolved patient billing and payment issues to ensure accuracy and timely reimbursement.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log.
- Handled, stored, and transported specimen samples according to protocol.
- Prepare pre-admission packages and consents for surgery.
- Perform online surgery booking.
- Coordinated and scheduled meetings to facilitate effective communication and collaboration among team members.
- Prepare presentations for domestic and international talks
- Prepare meeting materials
- Coordinated domestic and international travel arrangements
Education
Certification - Ophthalmic Assistant
Centennial College
Toronto, ON04-2012
College Diploma - Medical Office Administration
Centennial College
Toronto, ON04-2007
Bachelor of Arts - Advertising and Marketing
Thames Valley University (University of West London)
London, England04-2003
Skills
- Patient scheduling
- Medical record management
- Insurance verification
- Microsoft office proficiency
- Excellent verbal communication
- Patient care collaboration
- Collaborative teamwork
- Adept multitasker
- Time management
- Close attention to detail
- Resourceful and reliable worker
- Professional demeanor
Timeline
Ophthalmic Assistant
PearleVision
09.2020 - Current
Administrative Assistant
Create Fertility Centre
09.2018 - 08.2020
Administrative Assistant/Medical Secretary
Department of Ophthalmology (Mount Sinai Hospital)
05.2007 - 08.2018
Certification - Ophthalmic Assistant
Centennial College
College Diploma - Medical Office Administration
Centennial College
Bachelor of Arts - Advertising and Marketing
Thames Valley University (University of West London)