Alteresa Brown
El Cajon
Summary
Dynamic professional with extensive experience in security and customer service at Elite SEM. Proven track record in enhancing safety through vigilant monitoring and effective conflict resolution. Proficient in Microsoft Office and skilled in fostering strong customer relationships in high-pressure environments. Committed to excellence and detail-oriented in all tasks. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Security Officer
Elite SEM
San Diego
03.2025 - Current
- Monitored premises to ensure safety and security at all times.
- Conducted regular patrols to identify and address potential safety hazards.
- Responded to emergency situations, providing first aid and coordinating with authorities.
- Maintained detailed logs of daily activities, incidents, and observations for review.
- Enforced access control procedures to safeguard restricted areas effectively.
- Collaborated with local law enforcement on security-related issues and investigations.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Customer Service Representative
Hyundai
Las Vegas
10.2023 - 03.2025
- Responded to customer inquiries about vehicle features and services.
- Assisted customers with scheduling maintenance and service appointments.
- Managed customer complaints through effective communication and problem-solving.
- Collaborated with sales teams to provide accurate product information.
- Maintained knowledge of Hyundai products to support customer needs effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Rep
The New York Times
Las Vegas
11.2020 - 10.2023
- Managed customer accounts, ensuring satisfaction through timely issue resolution.
- Addressed customer inquiries and issues to maintain strong relationships.
- Troubleshot applications to identify and resolve technical problems effectively.
Customer Service Representative
Verizon
08.2019 - 05.2020
- Worked in the inbound call center
- Collected and documented orders
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Resolved customer issues
- Greeted customers
- Noted accounts
- Updated information
- Placed payments
- Tracked orders
- Placed orders
Professional Interviewer
Precision Opinion
Las Vegas
08.2018 - 08.2019
- Incoming and Outbound calling.
- Collections
- Data Entry
- Customer Service
Security Guard
Elite Security
San Diego
01.2017 - 08.2018
- Event Security
- Parking Enforcement
- Guard Card Certified
Education
Diploma -
Elcajon Valley High
San Diego, CA06.2005
Skills
- Typing speed 35 WPM
- Detail orientation
- 10-key proficiency
- Customer service excellence
- Punctuality and attention to detail
- Quick learning ability
- Written and verbal communication
- Organizational skills
- Productivity in high-stress environments
- Microsoft Office suite expertise
- Medical terminology knowledge
- Security awareness
- Cold calling techniques
- Conflict resolution techniques
- Crime prevention methods
Accomplishments
- I was able to make top agent for the company a few time by staying focused I was even able to move up quickly in the company
Custom
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Security Officer
Elite SEM
03.2025 - Current
Customer Service Representative
Hyundai
10.2023 - 03.2025
Customer Service Rep
The New York Times
11.2020 - 10.2023
Customer Service Representative
Verizon
08.2019 - 05.2020
Professional Interviewer
Precision Opinion
08.2018 - 08.2019
Security Guard
Elite Security
01.2017 - 08.2018
Diploma -
Elcajon Valley High
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