ALTANTSETSEG MUNKHDALAI
Toronto,ON
Summary
Detail-oriented professional with bilingual abilities and experience in sales and marketing. Well-educated and self-assured with superior communication skills. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Server
Hakata Ikkashyou Ramen
05.2023 - 07.2023
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Assisstant hotel manager
APA HOTEL
03.2018 - 01.2023
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
Retailer
UNIQLO
06.2014 - 09.2016
- Listened to customer needs and desires to identify and recommend optimal products
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Product knowledge, sales abilities and customer relations skills to drive substantial sales increases in fashion
French speaking tour guide
MONGOLIAN ADVENTURE TOURS
07.2009 - 01.2014
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories
- Guided French speaking tourists of up to 1~15 people on trekking, horse trek, and off-road.
Education
Associate of Science - Computer Programming
Niagara College
Toronto12.2024
Master of Business Administration (concentration: marketing) -
TAMA GRADUATE UNIVERSITY
Tokyo, Japan03.2018
Bachelor of Arts (concentration: Hotel Management) - Tourism And Hospitality Management
UNIVERSITY OF THE HUMANITIES
Ulaanbaatar, Mongolia06.2010
Skills
- Data Entry
- Customer Service-Oriented
- Strong Problem Solver
- Project Management
- Front office operations
- Staff Training and Development
- Food and Beverage Management
- Health and safety compliance
- Reservation Management
- Tourism industry knowledge
- Exceptional communication
- Proficient in Japanese ,French,Mongolian and English
Languages
English
Professional Working
Mongolian
Native or Bilingual
French
Professional Working
Japanese
Full Professional
Certification
Foundation of Cybersecurity by GOOGLE.
Timeline
Food Server
Hakata Ikkashyou Ramen
05.2023 - 07.2023
Assisstant hotel manager
APA HOTEL
03.2018 - 01.2023
Retailer
UNIQLO
06.2014 - 09.2016
French speaking tour guide
MONGOLIAN ADVENTURE TOURS
07.2009 - 01.2014
Associate of Science - Computer Programming
Niagara College
Master of Business Administration (concentration: marketing) -
TAMA GRADUATE UNIVERSITY
Bachelor of Arts (concentration: Hotel Management) - Tourism And Hospitality Management
UNIVERSITY OF THE HUMANITIES
Foundation of Cybersecurity by GOOGLE.
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