Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Timeline
Generic

Altaf Hussein Poonawala

Chestermere,AB

Summary

Results-oriented professional with extensive experience in auto service management, sales, and customer relations. Proven ability to lead and motivate teams, achieve sales goals, and deliver exceptional customer experiences. Strong background in strategic planning, marketing, and quality assurance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Service Manager

Subaru Calgary
07.2017 - Current


  • Provide exceptional guest experiences through effective communication and problem-solving
  • Handle appointment scheduling, confirmations, and preparation with guests
  • Produce accurate repair orders for guests and technicians, achieving targeted sales goals
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.

Senior Service Advisor

CMP Auto Chevrolet Cadillac
02.2015 - 04.2017
  • Increased customer satisfaction by providing personalized service and addressing concerns promptly.
  • Streamlined service processes for improved efficiency and productivity within the department.
  • Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
  • Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.

Junior Service Advisor

T&T Honda
09.2012 - 01.2015
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Owner

Home Furniture Gallery
03.2007 - 01.2012
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Education

Bachelor's Degree in Commerce -

S.P.B Commerce College

Skills

  • Strategic Planning
  • Marketing
  • Microsoft Word and PowerPoint
  • Operational Improvements
  • Schedule Coordination
  • Service Planning
  • Staff training and development
  • Customer service focus
  • Database Administration
  • Operation Monitoring

Certification

  • 2019 Awarded for Completion of Courses (03/01/19 to Present)
  • 2020 Awarded for Completion of Courses (03/01/20 to Present)
  • Prometric Test Exam Supervising Course (02/01/02 to Present)

Languages

English (Advanced)
Hindi (Advanced)
Urdu (Advanced)
Punjabi (Advanced)
Gujarati (Advanced)

Awards

2018 Star Performer (07/01/18) 2019 Star Performer (07/01/19) 2020 Star Performer (07/01/20)

Timeline

Assistant Service Manager

Subaru Calgary
07.2017 - Current

Senior Service Advisor

CMP Auto Chevrolet Cadillac
02.2015 - 04.2017

Junior Service Advisor

T&T Honda
09.2012 - 01.2015

Owner

Home Furniture Gallery
03.2007 - 01.2012

Bachelor's Degree in Commerce -

S.P.B Commerce College

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Altaf Hussein Poonawala