Summary
Overview
Work History
Education
Skills
Timeline
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Alta Waddell

Red Bluff,CA

Summary

Dynamic professional with a proven track record in customer satisfaction at Wal-Mart. Team development, I excel in creating comprehensive care plans and mentoring staff. Achieved significant improvements in service quality through meticulous documentation and empathetic customer service.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

24
24
years of professional experience

Work History

In Home Health Care

Self / IHSS
07.2021 - Current
  • Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to each patient''s unique needs.
  • Maintained accurate and timely documentation of patient care activities, including medication administration records and treatment notes.
  • Exhibited excellent time management skills when caring for multiple clients simultaneously without compromising quality of care.

Head Cashier/Assistant Manager/Cash Officer

Wal-Mart Supercenter
02.2001 - 03.2021
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.

Education

High School Diploma -

Red Bluff Union High School
Red Bluff, CA
06-1975

Skills

  • Bathing assistance
  • Housekeeping tasks
  • Vital signs monitoring
  • Patient safety
  • Documentation and reporting
  • Customer satisfaction measurement
  • Scheduling
  • Team development
  • Product sales
  • Staff education and training
  • Payment processing
  • Customer service
  • Report preparation

Timeline

In Home Health Care

Self / IHSS
07.2021 - Current

Head Cashier/Assistant Manager/Cash Officer

Wal-Mart Supercenter
02.2001 - 03.2021

High School Diploma -

Red Bluff Union High School

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Alta Waddell