Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alsa Daruei

North Vancouver,Canada

Summary

Administrative professional with an architectural background, successfully integrating deign- thinking and precision into various tasks and processes. Skilled Architect accomplished at designing commercial and residential structures of varying styles and purposes. +6 years of Administrative Professional experience in Strategic Planning, calendaring, and reservations management. Effective communicator, excellent organizational and interpersonal skills, a proactive thinker with strong initiative, goal-oriented organized team player. Attention to detail to submit work or send communications without error and assist multiple employees at one time with various tasks. Adaptability and flexibility to adjust priorities for the most important tasks at any given time and the ability to handle sensitive information. Leadership skills to take control of a situation and make quick decisions when necessary. Professional in Accountability, Customer-centric thinking, Teamwork, and a commitment to excellence. Tech-savvy with an excellent ability to interpret, analyze data and draw logical conclusions. Knowledge of computer programs, basic typing abilities, and Microsoft 365 administration preferred (Teams, outlook, SharePoint,).

Overview

7
7
years of professional experience

Work History

Customer Care Administrator

Cam Clark Ford Lincoln
09.2022 - 09.2024
  • Participated in weekly team meetings to discuss challenges encountered while providing support
  • Assisted with product training for new staff members and customers on an ongoing basis
  • Reliable employee with outstanding customer service skills and relationship-building strengths
  • Dedicated to welcoming customers and providing comprehensive service
  • Driven and focused on service, sales and quality
  • 2 years of success in the industry
  • Answered incoming calls, directing clients to individuals addressing specific needs
  • Utilized a variety of office software such as excel, word, outlook in order to do paperwork
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Handled complaints and questions, and re-directed calls to other team members
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department


Office and sales manager

Persia food produce market
09.2020 - 08.2022
  • Supported current production needs by moving items between equipment, conveyors and staging areas
  • Managed continuous improvement initiatives to drive gains in quality, flow and output
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Improved sales processes to streamline customer acquisition and onboarding strategies
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base

Sales advisor

Iran Khodro
09.2017 - 06.2018
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels
  • Increased sales by establishing rapport with customers and identifying their needs
  • Increased sales by offering advice on purchases and promoting additional products
  • Monthly sales goals and improve overall performance
  • Listened to customer details and offered matching solutions to meet wide range of requirements
  • Exceeded sales targets consistency through effective products demonstrations and persuasive communication skills

Education

MBA -

University Canada West
Vancouver, CA
07.2022

Architectural engineering -

Shiraz University
01.2015

Skills

  • Preparation and Analysis
  • Sales and marketing
  • Budgetary Planning
  • Financing knowledge
  • Executive Calendars
  • Calm and professional under pressure
  • Office Management
  • Excellent problem-solving abilities
  • Accounts Payable and Receivable Auditing
  • Data Gathering and Bookkeeping
  • Payroll Administration
  • Reliable and Punctual
  • Market understanding
  • Teammate collaboration
  • PBS Software
  • CDK Software
  • Customer support
  • Quickbooks and Sage
  • CRM Software
  • Sales strategies
  • Scheduling and Decision Making
  • Multitasking and prioritizing under pressure
  • Attention to detail
  • Record sorting and filling
  • Pre sales support
  • Calculating price
  • Customer service
  • Staff training and coaching

Languages

English
Persian
Turkish

Timeline

Customer Care Administrator

Cam Clark Ford Lincoln
09.2022 - 09.2024

Office and sales manager

Persia food produce market
09.2020 - 08.2022

Sales advisor

Iran Khodro
09.2017 - 06.2018

Architectural engineering -

Shiraz University

MBA -

University Canada West
Alsa Daruei