Alqueta Jones
Sun City
Summary
I am a dynamic professionally skilled in supervising transit operations and ensuring safety compliance. I have strong communication and problem-solving abilities that foster effective collaboration with drivers and dispatch, leading to improved service delivery and enhanced passenger experience. I'm a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Road Supervisor
Propark Mobility
Perris
10.2022 - 07.2025
- Supervised daily operations of the transit system, ensuring smooth and safe service for passengers.
- Overseeing driver performance, providing guidance, and addressing any issues that arise on route.
- Communication with drivers and dispatch is conducted daily.
- Analyzed traffic patterns and identified areas requiring additional resources or modifications in order to improve efficiency.
- Investigate the accident and complete the reports.
- Implemented safety protocols to ensure that all drivers of operations comply with regulations.
Road Supervisor/Call Center Representative
STI/First Transit
Perris
01.2019 - 12.2021
- Supervised daily operations
- Implemented safety protocols
- Investigate the accidents and prepare reports.
- Utilize problem-solving skills to resolve concerns.
- Resolve conflicts between workers in an effective manner; address grievances promptly according to company policy.
- Provided customers contacting call center with exceptional service and support.
- Implemented call center policies and procedures.
- Monitored call center queues for quality assurance purposes.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests, answered questions, scheduled, and booked client pickups.
Education
Medical Billing Coding
UEI College
San Marcos, CA04-2011
Skills
- B license and current medical card
- Accident investigation
- Reliability
- Problem solving
- Conflict resolution
- ADA compliance
- Strong communication skills
- Emergency response planning
- Customer service
- Time management
- Written communication
- Pedestrian safety measures
- Team leadership
- Attention to detail
References
References available upon request.
Timeline
Road Supervisor
Propark Mobility
10.2022 - 07.2025
Road Supervisor/Call Center Representative
STI/First Transit
01.2019 - 12.2021
Medical Billing Coding
UEI College
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