Al Prince Fernandez

• Managed support quality assurance and efficiency of program implementation with 93% overall client satisfaction rating;
• Worked with CEO in achieving company goals and vision with 85%-90% well-executed projects annually;
• Provided consultation and assistance to all top-priority clients with regards to programs, technological integration and Management Systems;
• Oversee IT-related training and events for clients;
• Facilitated training for department personnel in customer service, innovation, and departmental development;
• Plans and reports with other departmental managers with regards to curriculum development, improvement and evaluation;
• Assessed personnel performance and implemented incentives and team-building events to boost morale.

Also worked from October 2011-April 2013

• Provided technical software support to clients including utilization of Learning Management System;
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Developed and improved learning materials of IT courses especially in Robotics using various multimedia tools;
• Designed curriculum materials for skill development and learning assessments;
• Analyzed statistical data of user experience for innovations and improvements;

• Increased productivity in all aspects of work through setting and achieving goals;
• Trained more than 150 other missionaries in one-on-one and large groups regarding teaching and interpersonal skills.

• Assisted over 50 students per day in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
• Collaborated with supervisors to escalate and address customer inquiries or technical issues that needs attention
• Assisted network connection configuration and in technical operations services.