Anna Kalonji
Hamilton,ON
Summary
Bilingual (English and French) digital content creator with a solid foundation in customer service, teaching, and video production. Expertise in creating and editing engaging YouTube content that captivates audiences and enhances brand visibility. A background in education and customer service strengthens the ability to communicate effectively and present products to diverse groups. Proficient in administrative tasks, including data management and scheduling, with advanced skills in Microsoft Office Suite and Google Workspace. Adept at delivering clear, impactful presentations that foster customer engagement and loyalty.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
HONDA FINANCE
03.2022 - Current
- Met with members to understand goals and recommend solutions to fit specific needs.
- Discussed financial options with clients and provided informed suggestions.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed product demonstrations and presentations for customers.
COSMETICS TEACHER
COLLÈGE BORÉAL
09.2021 - 09.2022
- Managed approximately 30 incoming calls and emails per day from customers.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Early Childhood Educator Assistant
LA GARDERIE LE PETIT NAVIRE
01.2019 - 01.2022
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Encouraged children to interact with each other and participate in group activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Taught children with creative approaches, methods, and techniques.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Client Relations Specialist
ARBONNE CANADA
08.2015 - 05.2019
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Responded to customer calls and emails to answer questions about products and services.
- Met all call quality standards and daily quotas for first-call resolution.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
Education
Bachelor of Arts - Business And Sociology
YORK UNIVERSITY
Toronto, ON04.2023
Makeup Diploma -
CANADIAN BEAUTY COLLEGE
Mississauga, ON03.2017
High School Diploma -
CORPUS CHRISTI
Burlington, ON06.2011
Skills
- Social Media Content Creation: Produce, edit, and publish engaging video content for YouTube, optimizing for audience engagement and platform algorithms
- Video Editing: Proficient in using video editing software (eg, Adobe Premiere, Final Cut Pro) to create polished, high-quality long and short form video content
- Administrative and Computer Skills: Skilled in administrative tasks, including data management, scheduling, and digital file organization, with proficiency in Microsoft Office Suite, Google Workspace, and other relevant software
- Product Presentation: Experienced in presenting products and services to groups, both in-person and virtually, with strong ability to convey key selling points and engage audiences
Timeline
Financial Services Representative
HONDA FINANCE
03.2022 - Current
COSMETICS TEACHER
COLLÈGE BORÉAL
09.2021 - 09.2022
Early Childhood Educator Assistant
LA GARDERIE LE PETIT NAVIRE
01.2019 - 01.2022
Client Relations Specialist
ARBONNE CANADA
08.2015 - 05.2019
Bachelor of Arts - Business And Sociology
YORK UNIVERSITY
Makeup Diploma -
CANADIAN BEAUTY COLLEGE
High School Diploma -
CORPUS CHRISTI
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