Alphin Ndayishimiye
Gatineau,QC
Summary
Dynamic leader with proven expertise in team management and investment performance analysis. At Scotiabank, I spearheaded initiatives that significantly enhanced customer loyalty and operational efficiency. Skilled in navigating high-stress environments, my approach combines meticulous record-keeping with a commitment to team development, driving substantial improvements in service excellence and financial accuracy.
Developed leadership and team management skills in high-volume dining environment. Proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. Seeking to transition these skills into new field, bringing focus on efficiency and customer-centric practices.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Lone Star Texas Grill
06.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
Investment Officer
Scotiabank
01.2024 - 12.2024
- Cultivated client relationships through high levels of direct communication to maintain customer loyalty.
- Supporting transactions execution and Structuring.
- Retrieves and processes all the transactions received and maintains the Bank’s systems up-to-date following Scotia Service Standards and agreements as per Service Level Agreement terms.
- Ensures all adjustments and unlocking requests received on a daily basis are processed in an accurate, timely and high-quality way by; Completing, verifying and processing Adjustment and Unlocking Forms; Maintaining accurate records of bookkeeping entries; Providing prompt and accurate follow-up on outstanding items;
- Responds to all inquiries received in a timely and knowledgeable form while fostering a relationship of mutual trust, respect and confidence.
- Escalates Customer/Branch concerns and coordinates resolutions with the Assistant Manager.
Customer Service Representative
MSI
06.2022 - 09.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Education
High School Diploma -
Samuel Gene
Ottawa, ON06-2020
Skills
- Team management
- Investment performance analysis
- Data entry
- Inventory control and record keeping
- Flexible in any environment
- Team Leader
Languages
English
Full Professional
Timeline
Investment Officer
Scotiabank
01.2024 - 12.2024
Customer Service Representative
MSI
06.2022 - 09.2023
Restaurant Manager
Lone Star Texas Grill
06.2021 - Current
High School Diploma -
Samuel Gene
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