Alpha Ousmane Diallo
Toronto,ON
Summary
SUMMARY OF QUALIFICATIONS French & English Bilingual Strong customer service skills Works well with a wide range of people Self-motivated and enthusiastic
Hardworking and trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Cooking Assistant
Patty Palace
Toronto, ON
11.2021 - 04.2022
- To this day)
- Ensure standards are met
- Food handling
- Gather all the order - Correctly handled and recorded customer’s order
- Prepared different meals from their menu
- Handled customer’s complaints and resolved the issues.
- Monitored and documented time and temperature of food and appliances to minimize waste.
Receptionist
Capital Source Investment
01.2021 - 02.2022
- Responsible for customer service, and administration
- Responded to questions and inquiries
- Responded to phone calls and emails
- Booked appointment
Sales Manager
SACAFRIC
09.2016 - 06.2018
- Market research, design and implementing strategic sales plan
- Set objective for the team
- Displayed merchandises by arranging in appealing way to boost sales
- Approach customers in store to initiate conversations to determine buyer's preferences
- Welcome guests and make them feel comfortable
- Check-in with guests to ensure that everything is going well
Central Bank BCRG
05.2016 - 12.2016
- Respond to inbound calls, emails and letters to provide first level customer service
- Resolve Customer issues in a prompt and efficient manner
- Log of calls, emails and letters into the appropriate tracking system
Education
Bachelor of Management and Accounting - undefined
Certificate Of English Program - High Advanced And University Pathway Program
International Language Academy of Canada
Dundas, ON 09.2019 - 03.2020
Skills
Excellent communication and interpersonal skillsProven ability to gain customer confidence and trustAbility to work independently and as a teamAble to follow directions and work with minimal supervisionAbility to be on feet for long periods of timeMicrosoft Office: Word, Excel, PowerPoint
Multitasking Abilities
Organization and Time Management
Decision-Making
Timeline
Cooking Assistant
Patty Palace
11.2021 - 04.2022
Receptionist
Capital Source Investment
01.2021 - 02.2022
Certificate Of English Program - High Advanced And University Pathway Program
International Language Academy of Canada
09.2019 - 03.2020
Sales Manager
SACAFRIC
09.2016 - 06.2018
Central Bank BCRG
05.2016 - 12.2016