Alpha Abdoulaye Diallo
Val-d'Or,QC
Summary
Holder of a Bachelor’s degree in Human and Social Sciences, with solid experience in the hotel industry. Possesses strong skills in customer service, administrative tasks, and basic accounting, while performing work efficiently, accurately, and with ease. Recognized for providing professional service, managing responsibilities reliably, and contributing to the smooth functioning of daily operations. Ready to apply and further develop these skills within your organization, as well as take on new challenges
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Hotel Continental
07.2024 - Current
- Greeted and assisted visitors, ensuring a welcoming atmosphere in reception area.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Doing the night audition for the bar, restaurant, and hotel.
- Doing a semi-compatibility analysis for the poker machine, restaurant, and hotel.
- Closing the day in the software.
- Scheduled appointments, coordinating with staff to optimize calendar management.
- Processed incoming and outgoing mail, ensuring timely delivery and communication.
Baker
Tim Hortons
05.2024 - 07.2024
- Prepared and baked various bread and pastry products according to recipes.
- Maintained cleanliness and organization of baking station and tools.
- Executed daily operations, adapting quickly to changing demands in a fast-paced environment.
Education
Certification -
Mews University
OnlineBachelor - business administration
Univerty Hearst
Timmins, Ontariobachelor - political science
University Cheikh Anta Diop
Dakar, senegalHigh school - Social and humaines sciences
Lycée Sergent Malamine Camara
Dakar, SenegalSkills
- Customer service
- leadership
- Attention to detail
- Listening skills
- Administrative skills
- Oral and writing communication
- Front office management
- Work prioritization
Additional Information
- Reading
- Fashion
- To travel
- sport
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Hotel Continental
07.2024 - Current
Baker
Tim Hortons
05.2024 - 07.2024
bachelor - political science
University Cheikh Anta Diop
High school - Social and humaines sciences
Lycée Sergent Malamine Camara
Certification -
Mews University
Bachelor - business administration
Univerty Hearst