Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alpha Abdoulaye Diallo

Timmins,ON

Summary

With a proven track record at Hotel Continental, I excel in customer relations and transaction auditing, enhancing client satisfaction and financial accuracy. My expertise spans administrative support to Tim Hortons, showcasing versatility and a positive, professional demeanor. I thrive in dynamic environments, consistently delivering exceptional results through effective team collaboration and sales expertise.

Overview

1
1
year of professional experience

Work History

Receptionist

Hotel Continental
Val-d'Or, Quebec
07.2024 - 01.2025
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Prepared detailed audit reports at the end of each shift.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Sorted incoming mail and directed to correct personnel each day.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.

Baker

Tim Hortons
Val-d'Or, Quebec
05.2024 - 09.2024
  • Inspected all bakery products and removed any found to possess defects.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Attended training sessions related to food safety procedures and techniques.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Monitored color of baking items to raise or lower temperature or remove from oven.
  • Ensured that all health regulations were followed at all times while working in the kitchen.

Cashier

African market val-d'or
Val-d'Or, Quebec
09.2023 - 02.2024
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Welcomed customers, offering assistance to help find store items.

Education

Bachelor of Science - Political Science

University Cheikh Anta Diop
Dakar
03-2023

Associate of Science - Human And Social Sciences

Lycée Sergent Malamine Camara
Dakar
07-2021

High School Diploma -

College Samibou
Dakar
06-2018

BBA - Business Administration And Management

University of Hearst
Timmins

Skills

  • Administrative support
  • Document management
  • Customer relations
  • Reception desk management
  • Positive and professional
  • Payment processing
  • Transaction auditing
  • Baking
  • Team collaboration
  • Sales expertise

Languages

English
Professional
French
Native/ Bilingual

Timeline

Receptionist

Hotel Continental
07.2024 - 01.2025

Baker

Tim Hortons
05.2024 - 09.2024

Cashier

African market val-d'or
09.2023 - 02.2024

Bachelor of Science - Political Science

University Cheikh Anta Diop

Associate of Science - Human And Social Sciences

Lycée Sergent Malamine Camara

High School Diploma -

College Samibou

BBA - Business Administration And Management

University of Hearst

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Alpha Abdoulaye Diallo