Alpha Vu
Calgary
Summary
Dynamic professional with a strong background in coaching and customer service, notably at Dairy Queen Grill & Chill. Proven ability in time management and problem-solving, support athlete performance and optimizing customer experiences to the fullest extent. Skilled in technology usage as well as efficient multitasking, ensuring operations go smoothly and encourage higher levels of participant engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Coaching Assistant
Badminton Club
05.2023 - 09.2024
- Assist in making practice schedules, ensuring optimal facility usage and athlete participation.
- Helped with executing and organizing club events, as well as managing spreadsheet to avoid confusion and ensure a smooth experience.
- Monitored athletes' progress and skills, providing feedback to improve techniques and aid self-improvement.
Customer Service Cashier
Dairy Queen Grill & Chill
05.2022 - 06.2024
- Maintained cleanliness and organization of the sales floor to ensure a comfortable dining/browsing experience.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled customer inquiries and complaints up to company standard, enhancing overall customer satisfaction.
Education
Bachelor of Business Administration - Accounting
Southern Alberta Institute of Technology
Calgary, AB06-2028
High School Diploma -
Sir Winston Churchill High School
Calgary, AB06-2023
Skills
- Technology proficiency
- Team Leadership
- Customer relationship management (CRM)
- Time management
- Attention to detail
- Adaptability and flexibility
- Multitasking and organization
- Problem-solving
Accomplishments
- Represented highschool badminton team across 3 years attended.
- Received many medals while competing in different badminton tournaments.
- Received various honor roll certificate throughout highschool.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
Microsoft Office Specialist: Word Associate (Microsoft 365 Apps)
Microsoft Office Specialist: Word Associate (Microsoft 365 Apps)
Microsoft Word certification earners have a fundamental understanding of the Word environment and the ability to complete tasks independently. Earners demonstrated the principal features of Word by creating and editing a large project which can include professional-looking reports, multi-column newsletters, résumés, and business correspondence. Earners may include students, business information workers, clerical workers, educators, and others.
Timeline
Coaching Assistant
Badminton Club
05.2023 - 09.2024
Customer Service Cashier
Dairy Queen Grill & Chill
05.2022 - 06.2024
Bachelor of Business Administration - Accounting
Southern Alberta Institute of Technology
High School Diploma -
Sir Winston Churchill High School
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