Alpesh Patel
Brandon,Canada
Summary
Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Several years driving growth and brand recognition for major hotel chains.
Overview
13
13
years of professional experience
23
23
years of post-secondary education
Work History
Hotel Manager
Shilo Inn
Shilo, Manitoba
05.2023 - Current
- Managed daily hotel operations and ensured exceptional guest experiences.
- Trained and supervised staff to maintain high service standards.
- Coordinated scheduling for front desk and housekeeping teams effectively.
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Trained new employees on hospitality standards and customer service protocols.
- Managed bar operations and staff in a high-volume environment.
- Coordinated special events, including private parties and themed nights.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed strong partnerships with vendors to enhance service delivery.
- Managed vendor relationships to ensure timely delivery of products.
- Coordinated supply orders and inventory management for operational efficiency.
Restaurant Shift Manager
McDonald's
Brandon, MB
06.2013 - 03.2023
- Supervised daily restaurant operations and staff performance during shifts.
- Trained new employees on service protocols and company policies.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Conducted regular staff meetings to communicate updates and reinforce goals.
- Resolved customer complaints in a timely manner.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Ensured compliance with food safety standards and health regulations.
- Managed inventory levels and coordinated supply orders for smooth operations.
Education
BBA - Business Administration
North Gujarat University
Mehsana, Gujarat 05.2003 - 05.2026
Skills
- Staff training
- Guest relations
- Event coordination
- Inventory management
- Vendor management
- Customer service
- Hospitality operations
- Compliance oversight
- Effective communication
Timeline
Hotel Manager
Shilo Inn
05.2023 - Current
Restaurant Shift Manager
McDonald's
06.2013 - 03.2023
BBA - Business Administration
North Gujarat University
05.2003 - 05.2026