Alp Caner Celikkaynatan
Toronto,ON
Summary
Motivated and responsible professional with diverse experience in customer service, people management, food service, custodial work, and professional driving. Thrives in fast-paced environments, excels at problem-solving, and communicates effectively with the public. Demonstrates leadership in retail, hands-on experience in restaurants and maintenance, and a spotless G-class driving record. Adaptable, dependable, and committed to safety and reliability. Willing to work flexible hours, including day and night shifts. Open to relocation opportunities anywhere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Premium Cannabis Inc
Toronto, ON
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
SkipTheDishes Driver
SkipTheDishes Couriers
Toronto, ON
10.2018 - 04.2021
- Serving customers with a good attitude, make sure order is ready and well packaged
Doordash Driver
DoorDash
Toronto, ON
09.2018 - 04.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Uber Driver
Uber Partner Drivers
Toronto, ON
08.2018 - 04.2021
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Custodian
Kettleman's Bagel Co
Toronto, ON
01.2021 - 03.2021
- Additional to my regular Team Member position at the same workplace
Team Member
Kettleman's Bagel Co
Toronto, ON
10.2020 - 02.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Leader
Matt’s Burgerlab
Toronto, ON
09.2019 - 09.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Cashier
Best Istanbul
Toronto, ON
02.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
In College - English
ILAC
Toronto, ON05.2019
AEC / DEP or Skilled Trade Certificate - Web Design - Online Program
Anadolu Universitesi
Izmir06.2018
Diploma - Mathematics
Izmir Private Tek Ada High School
Izmir, Turkiye06.2016
Skills
- Kitchen Experience (e years)
- Food Preparation (3 years)
- Food Safety (3 years)
- Floor Care
- Cash Handling (7 years)
- Cashiering (7 years)
- Management (4 years)
- Sales (6 years)
- POS
- Music Production (5 years)
- Driving (7 years)
- Custodial Experience (Less than 1 year)
- Cooking
- Cleaning Experience (1 year)
- Customer Service (7 years)
- Customer Relations (7 years)
Certification
- CannSell Standart ETC Certificate February 2021 to Present
- Driver's Licence May 2018 to Present
Languages
English - Fluent
Full Professional
Turkish - Expert
Timeline
Manager
Premium Cannabis Inc
05.2021 - Current
Custodian
Kettleman's Bagel Co
01.2021 - 03.2021
Team Member
Kettleman's Bagel Co
10.2020 - 02.2021
Team Leader
Matt’s Burgerlab
09.2019 - 09.2020
SkipTheDishes Driver
SkipTheDishes Couriers
10.2018 - 04.2021
Doordash Driver
DoorDash
09.2018 - 04.2021
Uber Driver
Uber Partner Drivers
08.2018 - 04.2021
Cashier
Best Istanbul
02.2018 - 05.2019
In College - English
ILAC
AEC / DEP or Skilled Trade Certificate - Web Design - Online Program
Anadolu Universitesi
Diploma - Mathematics
Izmir Private Tek Ada High School