ALP ALAS
Toronto
Summary
Highly skilled hospitality professional with extensive experience in restaurant management, event coordination, and team leadership. Proven success in driving sales, optimizing operations, and enhancing customer satisfaction. Adept at launching and managing businesses, with a strong focus on cost efficiency, compliance, and brand reputation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Owner-Operator
Sophia Turkish Restaurant
08.2024 - 12.2024
- Established and launched a full-service restaurant from scratch, overseeing startup operations, planning, and execution.
- Successfully completed health, building, and fire inspections to ensure regulatory compliance.
- Secured and activated an alcohol license, expanding service capabilities and revenue streams.
- Negotiated supplier contracts and finalized agreements, ensuring cost-efficient and reliable inventory management.
- Designed and implemented a high-quality menu featuring authentic Turkish cuisine, tailored to customer preferences.
- Maintained service excellence through staff training, operational standards, and a focus on customer satisfaction.
- Successfully exited the business through a sale, highlighting the successful culmination of entrepreneurial efforts.
Store Manager
MADO Canada
03.2024 - 08.2024
- Directed FOH and BOH scheduling, ensuring optimal staffing levels and operational efficiency.
- Monitored purchasing and stock controls across all departments, maintaining cost-effective inventory management.
- Conducted recruitment meetings and led hiring processes to build a skilled and reliable team.
- Performed cost and price analyses, driving profitability through strategic menu and pricing adjustments.
- Developed innovative staffing solutions and implemented cost-saving measures, significantly reducing expenses for event planning.
- Successfully negotiated and planned special events, contributing to increased customer engagement and revenue.
Restaurant Supervisor
MADO Canada
07.2023 - 03.2024
- Played a pivotal role in launching the restaurant, overseeing all aspects of the opening process, including health inspections, fire safety compliance, and operational setup.
- Developed and managed FOH (Front of House) staff schedules, optimizing labor allocation to enhance operational efficiency.
- Oversaw cashier closeouts and performed daily cash reconciliations, ensuring accurate financial reporting and compliance with company policies.
- Planned and executed two successful company dinners and special events, demonstrating expertise in event planning and management.
Banquet Waiter, Team Captain, and Supervisor
Staff Your Event , Lary Willows
12.2022 - 02.2024
- Provided exceptional banquet service for corporate events, weddings, galas, and special occasions across renowned venues, ensuring guest satisfaction and maintaining high service standards.
- Coordinated with event planners, chefs, and management teams to ensure seamless execution of events with meticulous attention to detail.
- Played a key role in ensuring client satisfaction and repeat business, contributing to the success of hundreds of events.
- Facilitated setup and teardown of event spaces, including table arrangements, AV equipment, and decor, meeting client-specific requirements.
- Specialized in managing upscale events at premier Toronto venues, including:
Rebel, Steam Whistle Brewery, Gardiner Museum, Graydon Hall Manor, Manulife Financial Tower, Massey Hall, Toronto City Hall, Thompson Landry Gallery, Roy Thompson Hall, The Great Hall.
Bakery Assistant
MADO Canada
12.2022 - 07.2023
- Prepared and organized counters for material preparation, sales, and product displays, ensuring a welcoming guest experience.
- Conducted stocktaking, managed inventory levels, and coordinated periodic material purchasing and warehouse orders.
- Provided exceptional customer service by assisting guests with take-away and dine-in orders and offering detailed product information.
- Skilled in baking and preparing a variety of products, including baklava, cakes, and pastries, maintaining consistent quality standards.
- Operated as a cashier, managing transactions, processing payments, and ensuring accurate financial records.
Education
Post Graduated - Financial Services-Investigation & Compliance: AML
Lambton College
265 Yorkland Blvd, North York, ON09-2024
BBA - Business Administration
University of Marmara
Turkiye06-2022
Skills
Event Management
Leadership and Team Management
Customer Service Excellence
Operational Efficiency and Compliance
Accomplishments
- Achieved record-breaking monthly sales at Yorkdale branch, surpassing previous revenue by 18%.
- Reduced labor costs by 12% through optimized scheduling and resource management.
- Elevated Google ratings across multiple locations:
- Don Mills: Maintained a 4.8 rating.
- Yorkdale: Improved from 4.1 to 4.2, with 320 consecutive 5-star reviews.
- Sophia Turkish Restaurant: Achieved and maintained a 4.9 rating. - Negotiated and implemented cost-efficient event planning strategies, reducing expenses by 25% compared to Toronto’s average.
- Successfully launched Sophia Turkish Restaurant, overseeing operations, supplier negotiations, and regulatory compliance, culminating in a successful business exit.
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Certification
- SmartServe Certification – Ontario, Canada
Certified to responsibly serve alcohol and ensure compliance with Ontario’s liquor laws and safety regulations. - Food Handler Certification – Ontario, Canada
Trained in food safety, hygiene practices, and regulatory compliance to maintain high standards in food preparation and handling.
Timeline
Restaurant Owner-Operator
Sophia Turkish Restaurant
08.2024 - 12.2024
Store Manager
MADO Canada
03.2024 - 08.2024
Restaurant Supervisor
MADO Canada
07.2023 - 03.2024
Banquet Waiter, Team Captain, and Supervisor
Staff Your Event , Lary Willows
12.2022 - 02.2024
Bakery Assistant
MADO Canada
12.2022 - 07.2023
Post Graduated - Financial Services-Investigation & Compliance: AML
Lambton College
BBA - Business Administration
University of Marmara
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