ALOYSIUS EDOKWE
Support Specialist
Waterloo,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Support Specialist
Tek-Experts
Lagos , Nigeria
2022.11 - 2024.02
- Responded to customer requests for products, services, and company information.
- Assisted in development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Warehouse Package Handler
Suis Wholesale Store
7 2021 - 2022.10
- Manage inventory order and receiving process.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Operated various types of material handling equipment safely, contributing to the smooth flow of operations within the warehouse.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
Education
Diploma - Network Support
Conestoga College
Kitchener, Ontario 2024.08 - 2024.05
Bachelor of Science - Microbiology
Nnamdi Azikiwe University Awka
Anambra State06.2021
Skills
Active Listening
Microsoft Windows and Office
Customer Response
Problem-Solving
Strategic sales knowledge
Organizational Skills
Live chat support
Order Processing
Teamwork and Collaboration
Timeline
Diploma - Network Support
Conestoga College
2024.08 - 2024.05
Customer Support Specialist
Tek-Experts
2022.11 - 2024.02
Warehouse Package Handler
Suis Wholesale Store
7 2021 - 2022.10
Bachelor of Science - Microbiology
Nnamdi Azikiwe University Awka
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