ALOY MARCELLINUS FAITH
COWANSVILLE,QUEBEC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call centre industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
DISHWASHER
SCORES RESTAURANT MONTREAL
Montreal, Canada
06.2024 - Current
- - Kept kitchen areas neat and clean by removing trash and organizing supplies
- - Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant
- - Took care of the salad bar and ready made sure it’s always clean and neat
Shipping and Receiving Clerk
ARTIKA
07.2024 - 09.2024
- - Receiving incoming shipments, compared contents against associated records and transmitted to proper department
- - Packaged goods in safe containers to prepare for shipping adhering to packaging protocols
- - Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels
Call Center Agent
Airtel Nigeria
Lagos, Nigeria
02.2021 - 03.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Vividity Nigeria Iimited
Nigeria
01.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
DIPLOMA - Social science
Babs Fafunwa
Lagos Nigeria02.2019
Skills
- Strong work ethic
- Attention to detail
- Customer service excellence
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Computer proficiency
Languages
English
Native or Bilingual
Timeline
Shipping and Receiving Clerk
ARTIKA
07.2024 - 09.2024
DISHWASHER
SCORES RESTAURANT MONTREAL
06.2024 - Current
Call Center Agent
Airtel Nigeria
02.2021 - 03.2024
Customer Service Representative
Vividity Nigeria Iimited
01.2020 - 02.2021
DIPLOMA - Social science
Babs Fafunwa