Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
Decore Hotels
03.2024 - Current
Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
Implemented safety protocols to ensure a safe working environment for both staff and guests.
Maintained high-quality service standards through regular communication with guests and other hotel departments.
Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
Worked with front desk to respond promptly to all guest requests.
Completed schedules, shift reports, and other business documentation.
Ordered, maintained and distributed supplies and inventory.
Housekeeping Team Leader
Decore Hotels
03.2023 - 03.2024
Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
Reduced guest complaints with proactive communication and addressing issues promptly.
Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
Managed staff of 12 housekeepers.
Evaluated employee performance and developed improvement plans.
Housekeeping Supervisor
Decore Hotels
10.2020 - 02.2023
Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Increased employee performance through effective supervision and training.
Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Managed laundry sorting, washing, drying, and ironing.
Housekeeper
Decore Hotels
08.2020 - 09.2020
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Housekeeper
The westin Trillium Blue Mountain
05.2019 - 08.2019
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
Diploma - Hospitality Hotel Operations Management
Centennial College of Applied Arts And Technology
Scarborough, ON
04.2020
Skills
Health and safety
Scheduling Staff
Sanitation Standards
Guest Relations
Training and mentoring
Languages
English
Full Professional
Certification
WHIMS
First Aid
Timeline
Assistant Housekeeping Manager
Decore Hotels
03.2024 - Current
Housekeeping Team Leader
Decore Hotels
03.2023 - 03.2024
Housekeeping Supervisor
Decore Hotels
10.2020 - 02.2023
Housekeeper
Decore Hotels
08.2020 - 09.2020
Housekeeper
The westin Trillium Blue Mountain
05.2019 - 08.2019
WHIMS
First Aid
Diploma - Hospitality Hotel Operations Management
Centennial College of Applied Arts And Technology
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