Alonzo Herndon Jr

- Performed a variety of technical services, including repairs, maintenance, and installations for residential and commercial properties.

- Provided accurate estimates and quotes for services, ensuring transparency and clear communication with clients about project scope and costs.

- Assisted in routine maintenance tasks, including equipment repair and troubleshooting, to ensure optimal system performance.

- Managed customer relationships, addressing service inquiries, resolving issues, and ensuring complete customer satisfaction.

- Worked with tools and equipment to execute general maintenance tasks such as minor electrical, plumbing, and mechanical repairs.

- Collaborated with managers and other technicians to ensure that services were completed on time, within budget, and met safety standards.

• Adhered to safety protocols and policies to reduce workplace hazards.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.

• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

• Installed complete systems at new residential and business construction sites.
• Laid out materials and system components to prepare for installation.
• Enhanced customer satisfaction by providing timely and accurate installations.
• Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly. Plumbing
• Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
• Installed valves, hangers, supports, and flanges inside piping systems.
• Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
• Independently worked on projects, while offering process coordination and cooperation with other teams.
• Improved client satisfaction by efficiently diagnosing and repairing plumbing issues.
• Facilitated prompt completion of emergency repair jobs, minimizing downtime for clients experiencing critical plumbing issues.
• Advanced professional development through continuous learning about new tools, techniques, and industry best practices.
• Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
• Contributed to increasing referral business, delivering exceptional customer service during each interaction.
• Assisted licensed plumbers in installation and repair of plumbing systems.

• Use high-pressure water jets to clean clogged pipes, sewers, and drains effectively.
• Assess pipe conditions before and after hydro jetting services to ensure all blockages are cleared and prevent future clogs.
• Perform camera inspections of pipes and sewer lines to detect issues before using hydro jetting or other techniques.
• Specialized in hydrojetting services, cleaning mainlines and grease traps for commercial properties, improving system efficiency and preventing clogs.
• Performed routine maintenance and troubleshooting on plumbing systems, diagnosing and repairing issues to keep systems running smoothly.
• Assisted in the repair and installation of commercial mechanical systems, gaining experience in complex system maintenance.
• Worked directly with clients to discuss service needs, provide estimates, and offer maintenance suggestions to improve system longevity.
• Ensured that all work was completed in compliance with local codes and safety regulations.