Alonzo Antoine
Los Angeles
Summary
Dynamic retail manager with a proven track record at Monkey Pants, excelling in staff training and inventory management. Adept at leveraging social media marketing to enhance customer engagement and drive sales. Recognized for problem-solving abilities and fostering a cooperative team environment, consistently achieving high customer satisfaction levels.
Overview
9
9
years of professional experience
Work History
Manager
Monkey Pants
Los Angeles
08.2023 - 10.2025
- Managed daily operations and staff in a high-volume retail environment.
- Developed training programs for new employees to enhance performance.
- Coordinated inventory management and product restocking initiatives.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Facilitated team meetings to improve communication and collaboration.
- Analyzed sales data to identify trends and optimize merchandising strategies.
- Utilized social media platforms for effective product promotion.
- Created engaging social media content to connect with customers.
Cashier Team Lead
Smoking Burnouts
Austin
01.2022 - 08.2023
- Answered customer questions and provided product information.
- Assisted with training new cashiers.
- Handled cash and processed payments.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
Manager
Planet K
Austin
08.2017 - 02.2019
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
Host
Graj Mahal
Austin
02.2017 - 07.2017
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
High School Diploma -
Waynflete
Portland, ME06.2016
Skills
- Cash Handling
- Familiar with POS systems
- Photoshop is efficient
- Problem-Solving
- Cleaning
- Cooperative attitude
- Inventory management
- Sales analysis
- Staff training
- Social media marketing
- Merchandising strategies
- Marketing
Timeline
Manager
Monkey Pants
08.2023 - 10.2025
Cashier Team Lead
Smoking Burnouts
01.2022 - 08.2023
Manager
Planet K
08.2017 - 02.2019
Host
Graj Mahal
02.2017 - 07.2017
High School Diploma -
Waynflete