Alonzanique Phillips
HUNTINGTONBEACH
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Patient Service Representative
Cooper Health System
HUNTINGTONBEACH
02.2021 - Current
- Managed patient scheduling and appointment confirmations for efficient service delivery.
- Provided compassionate support to patients during check-in and registration processes.
- Assisted healthcare providers with patient inquiries and managed communication effectively.
- Coordinated insurance verification and eligibility checks for seamless service access.
- Educated patients on services, procedures, and care options available at the facility.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Maximum
Patient Services
Culver City
12.2015 - 04.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts -
Los Angeles Trade Technical College
Los Angeles, CA 09.2011 - 05.2014
Alain Locke High School
Los Angeles , CaSkills
- Patient scheduling
- Insurance verification
- Medical record management
- Compliance adherence
- Healthcare communication
- Customer relationship management
- Service delivery optimization
- Health information management
- Appointment coordination
- Attention to detail
- Team collaboration
- Multicultural awareness
- Conflict resolution
- Payment collection
Timeline
Patient Service Representative
Cooper Health System
02.2021 - Current
Maximum
Patient Services
12.2015 - 04.2021
Associate of Arts -
Los Angeles Trade Technical College
09.2011 - 05.2014
Alain Locke High School