Summary
Overview
Work History
Education
Languages
Timeline
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Jorge Esteban Carmona Zarate

Edmonton,AB

Summary

Hospitality Professional with excellent organization, customer service and interpersonal skills. Well-versed in office procedures and informatic tools. Detail oriented, able to work efficiently under pressure providing practical and effective solutions. Works well in teams and is dedicated to contributing positively to create an exceptional work environment.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Vidanta Hotels
Nuevo Vallarta, Nayarit
06.2022 - 03.2023
  • Answered phone calls and emails to provide information, resulting in effective business correspondence. Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Tracked and submitted employee timesheets to prepare for payroll processing.

Airline Customer Service Agent

Menzies Aviation
Puerto Vallarta, Mexico
01.2022 - 05.2022
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills providing clients with assistance in preparing required travel documents and forms.
  • Printed itineraries and tickets for average of 300 passengers each day.
  • Documentation of passengers luggage's following the sizes and weight appropriate for the flight.
  • Embarking and disembarking passengers to and from the aircraft guiding them to luggage pick up

E-concierge

Vidanta Group
Nuevo Vallarta, Nayarit
06.2021 - 12.2021
  • Retained high level of knowledge of company's amenities and services to deliver information on complementary offerings and increase cross-selling.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Delivered personalized written support via email with instructions regarding products.
  • Amenities arrangements pre-stay making sure that these were delivered at arrival by comunicating with the proper departments like room service, houskeeping and any other reelvant departments to guarantee guest stisfaction.
  • Phone assistance to the guests concerning any services provided by the hotel including internal and external.
  • Updated information and details of calls and inquiries in customer service database for future reference.

Cashier and Baker

Carmona Bakery
Tlaxcala, Mexico
01.2015 - 01.2018
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Bakery preparation based on recipes provided by the owners following safety and healthy procedures.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Measured, mixed and prepped raw materials according recipes.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Baked fresh bread and pastries for cafes and restaurants.

Education

Hospitality & Tourism Degree -

University of Guadalajara
Jalisco, Mexico
06.2021

Languages

English
Intermediate
B1
Spanish
Native/ Bilingual
French
Elementary

Timeline

Administrative Assistant

Vidanta Hotels
06.2022 - 03.2023

Airline Customer Service Agent

Menzies Aviation
01.2022 - 05.2022

E-concierge

Vidanta Group
06.2021 - 12.2021

Cashier and Baker

Carmona Bakery
01.2015 - 01.2018

Hospitality & Tourism Degree -

University of Guadalajara

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Jorge Esteban Carmona Zarate