ALONNA DESHOTEL
Los Angeles
Summary
Dynamic, customer-focused professional with extensive experience in fitness membership services, administrative support, and student instruction. Proven ability to resolve inquiries efficiently while enhancing member satisfaction through guided tours and personalized interactions. Strong communication skills and digital competency contribute to seamless operations and a positive client experience. Enthusiastic and reliable, dedicated to fostering an engaging environment that promotes client loyalty and satisfaction.
Member Relations professional with proven track record in fostering positive relationships and driving member engagement. Skilled in communication, conflict resolution, and problem-solving. Strong focus on team collaboration and delivering impactful results, adapting seamlessly to changing needs. Known for reliability and commitment to achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Member Relations Associate (Part-Time)
John Reed Fitness
West Hollywood, CA
05.2025 - Current
- Conduct detailed facility tours for prospective members and promote membership benefits.
- Respond to customer emails regarding membership changes, freezes, cancellations, and policy inquiries.
- Use Moso and Outlook to update accounts, resolve issues, and manage new sign-ups.
- Troubleshoot app issues and provide in-person support for members.
- Prepare smoothies, manage juice/snack bar inventory, fold towels, rack weights (up to 60 lbs), and maintain clean workout areas.
- Perform and record pool and jacuzzi pH balance checks.
Engineering Teacher (Part-Time)
Star Nova Engineering
Los Angeles, CA
10.2022 - Current
- Facilitated instruction on sustainability and engineering principles for students in grades 1 through 5.
- Developed and simplified STEM topics for early learners to enhance understanding.
- Oversaw instructional activities to foster a safe, supportive, and dynamic learning environment.
- Facilitated conflict resolution between students and engaged with parents to foster a collaborative environment.
Front Desk Receptionist
Shiley Marcos School of Engineering
San Diego, CA
10.2021 - 12.2022
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated communication between students, faculty, and administrative staff to streamline inquiries.
- Implemented office procedures that improved visitor experience and reduced wait times.
- Maintained accurate scheduling of appointments and meetings for engineering department personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed event organization efforts for major assemblies, fostering connections among engineering department members and industry stakeholders.
Education
Integrated Engineering
University of San Diego
San Diego, CABachelor of Arts & Science - Architecture
Santa Monica College
Los Angeles, CA06-2027
Skills
- Customer Service
- Interpersonal Communication
- Microsoft Office/Outlook
- Moso CRM
- CPR & First Aid
- Problem Resolution
- AutoCAD/Revit/Rhino
- Public Speaking
- Organization & Time Management
- Python Basics
- CRM software proficiency
Timeline
Member Relations Associate (Part-Time)
John Reed Fitness
05.2025 - Current
Engineering Teacher (Part-Time)
Star Nova Engineering
10.2022 - Current
Front Desk Receptionist
Shiley Marcos School of Engineering
10.2021 - 12.2022
Integrated Engineering
University of San Diego
Bachelor of Arts & Science - Architecture
Santa Monica College