Alondra Lopez Hernandez
San Jose
Overview
3
3
years of professional experience
Work History
Store Support Associate
Nordstrom
Santa Clara, CA
04.2024 - Current
- Maintained compliance with company policies and procedures while fostering an inclusive work environment for all team members.
- Supported store management with administrative duties such as scheduling, reporting, and data entry.
- Achieved increased sales by assisting customers with product selection and offering personalized recommendations.
- Conducted regular audits of merchandise stock levels ensuring accuracy in tracking inventory records.
- Streamlined inventory management through consistent organization and regular stock assessments.
- Processed transactions accurately and efficiently while providing a friendly shopping experience for customers.
- Assisted in visual merchandising tasks, creating eye-catching displays that attracted new business.
- Collaborated with team members to maintain a clean, safe, and attractive store environment for shoppers.
- Handled customer returns and exchanges professionally, maintaining positive relationships with patrons.
- Maintained tidy and organized store to comply with cleanliness standards.
Sales Associate
Kohls Department Store
Milpitas, CA
03.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Forensic Science -
San Jose City College
San Jose, CA08.2020
High School Diploma -
Independence High School
San Jose, CA05.2020
Skills
- Workplace safety
- Customer engagement
- Goal-oriented mindset
- POS systems proficiency
- Cleanliness standards
- Scheduling flexibility
- Stock replenishment
- Store maintenance
Languages
Spanish
Native or Bilingual
Timeline
Store Support Associate
Nordstrom
04.2024 - Current
Sales Associate
Kohls Department Store
03.2022 - 04.2024
Forensic Science -
San Jose City College
High School Diploma -
Independence High School