Dependable and personable, with experience in hospitality, customer service, and event support. Known for staying organized, helping teams run smoothly, and creating welcoming guest experiences.
Overview
13
13
years of professional experience
Work History
Cafeteria Cashier
Alpine Village Market
Torrance
05.2023 - 01.2026
Provided friendly, efficient service during peak hours.
Processed customer payments quickly and returned exact change and receipts.
Greeted customers promptly and responded to questions.
Maintained cleanliness of work area by sweeping floors and wiping down counters regularly.
Assisted in daily preparation of salads, sandwiches, and hot food items.
Server
Alpine Village Restaurant
Torrance
04.2018 - 03.2020
Greeted customers and answered inquiries to promote specials and drive sales.
Explained menu options, offered recommendations, and took food and beverage orders.
Delivered exceptional customer service to enhance satisfaction levels.
Assisted in training new servers to strengthen teamwork and improve service quality.
Executed opening and closing tasks, including setting up dining area and restocking supplies.
Recommended desserts and specialty drinks to boost guest satisfaction and sales.
Accurately processed cash and card payments using POS system.
Event Coordinator
Alpine Village Restaurant
Torrance
04.2017 - 04.2018
Coordinated event logistics to ensure smooth operations at Alpine Village Restaurant.
Developed event activities, agendas, and budgets aligned with client requirements.
Processed payments and managed paperwork in both physical and electronic formats.
Conducted meetings with clients to finalize bookings for events, groups, and meetings.
Resolved last-minute changes and guest concerns with professionalism and quick thinking to maintain event flow.
Hostess
Alpine Village Restaurant
Torrance
03.2013 - 04.2017
Greeted guests warmly upon arrival, ensuring a positive first impression.
Handled guest complaints with professionalism, seeking solutions to enhance experience.
Maintained accurate waitlist records, updating guests on estimated seating times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Assisted servers in bussing tables when needed during busy periods.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Handled cash payments and reconciled daily transactions accurately.