Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Alondra Rosario

Alondra Rosario

Summary

Professional with strong background in financial management and customer service. Skilled in enhancing systems and aligning technical solutions with business objectives. Consistently delivers results by leveraging problem-solving skills and attention to detail. Known for effective team collaboration, leadership, and contributing to organizational growth and success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Loan Specialist

OneMain Financial
09.2023 - Current
  • Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
  • Effectively managed time and resources to maintain a high level of productivity while ensuring attention to detail in every aspect of the loan process.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Managed a diverse portfolio of loans, balancing risk management with excellent customer service delivery.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
  • Assisted in the development of training materials for new hires, contributing to overall team success.
  • Liaised closely with other departments such as collections and legal teams when necessary to expedite resolution of problematic accounts.


Lead Sales Associate

Target
05.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Sales Associate

Kohl's
06.2020 - 08.2021
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Collaborated with team members to achieve sales targets and consistently exceeded performance goals.

Education

Sacramento City College
08-2022

Skills

  • Strategic Thinking
  • Agile Mindset
  • System Processes
  • Data Collection
  • Innovation/Creativity
  • Decision Making/Leadership
  • Client Relations
  • Interpersonal Skills

Certification

  • Life and Health Insurance License - CA Department of Insurance.

Timeline

Loan Specialist

OneMain Financial
09.2023 - Current

Lead Sales Associate

Target
05.2022 - 08.2023

Sales Associate

Kohl's
06.2020 - 08.2021

Sacramento City College

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Alondra Rosario