Alondra Ramirez

Set up transportation for members with medi-cal/IEHP

verify insurance

Call vendors to set up transport

Making outbound and inbound calls to Dr offices, members, facility’s, vendors to arrange transport based on their medical needs

• Organized daily appointments with clients using scheduling software.
• Assisted with scheduling appointments for patients.
• Organized scheduling of appointments throughout the day.
• Managed multiple calendars and scheduling of appointments.
• Assisted with scheduling of medical appointments.
• Assisted in scheduling and coordinating patient appointments.

• Answered incoming calls regarding membership benefits and services.
• Handled customer complaints in an efficient and courteous manner.
• Greeted customers in a friendly and professional manner.
• Responded promptly to emails from members seeking assistance.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Encouraged critical thinking skills through problem solving activities.
• Assisted in providing a safe and secure environment for children.
• Utilized technology such as computers and tablets in the classroom setting.
• Provided individual attention to each student as needed during class time.
• Led story time sessions designed to promote literacy skills among young learners.
• Supervised outdoor playtime while ensuring safety regulations were followed.
• Incorporated music, art, games, books, blocks, puzzles into daily instruction.

• Provided guidance to cashiers on how to accurately ring up customers' purchases.
• Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
• Assisted cashiers with resolving customer complaints and inquiries.
• Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
• Performed daily opening and closing procedures for the register area.
• Developed strong working relationships with team members to foster collaboration.
• Processed refunds and exchanges according to company policy.
• Trained new cashiers on proper use of registers and store policies.